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Growth is something that is on the mind of every small and medium business owner. Once you stand on your feet and have an established clientele, you start thinking about taking it further and being more stable and long-lasting. While you focus on scaling your business up, existing operations may take a bit of a […]
Data can be a very useful tool. But in the field of CX, when used well, data can be a game changer. It can help bridge that very vital gap between a business and their customers. This is something Alan Pennington, deputy chairman of SuiteCX, a US-based CX software company knows very well. His […]
An idea is only as good as its execution. The same can be said for implementing a CX strategy, right from the first idea to an agent’s interaction with a customer. Managing the project is as important as the concept and ensures a good finished product, which in this case is the customer’s experience. We […]
Introduction Your business is your baby. You made it, built it, helped it grow and gave it all your time and effort. Your baby is now an SMB with a sizeable workforce. Now you’re looking to scale. While you find markets, managers and investors, we know you’re going to want efficient communication processes in […]
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