Page 21 – Blog

how cloud services can help promote lgbtq community

Living Free and Equal: How Toll-Free Service is Taking the LGBTQ+ Rights Forward in India

The LGBTQ+ community has slowly but surely gained acceptance in India. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also […]

Expert Opinion: How to Deliver Remarkable Customer Experience (and Why it’s so Important)

Did you know Google searches for the term ‘customer experience’ have nearly tripled in the last decade? Why won’t they be; customer-centricity is the key to business success in the modern landscape. With customer expectations evolving rapidly, you need to create a culture around the customer and their needs. Businesses that take steps to please […]

Uses and Scope of Speech to Text in a Contact Center

What is speech-to-text? Speech to text recognition is a simple software that transcribes audio files into text. It refers to the ability of software to identify a set of words of the spoken language and format them for readability. In simpler terms, best speech to text for small business hears audio and uses linguistic algorithms […]

Everything You Need to Know About First Call Resolution

Customer satisfaction is—or at least should be—the ultimate goal of every business. Certainly, it is one of the keys to success and, therefore, it makes business sense to focus on improving it. Imagine a scenario where a customer calls your call centre to resolve an issue. Often they have to navigate a robotic IVR system […]

Learn From The Best: See How These Brands Successfully Implemented Omnichannel Solutions

Has this ever happened to you? After battling hours to install a new product, you turn to the customer helpline to seek advice. You explain your entire ordeal to one representative, then they put you on hold while they transfer your call to a specific department. Once again, you are greeted with the words, “Yes, […]

Acefone Takes Home Two Appreciation Awards From FinancesOnline

Acefone recently bagged two honorary awards—“Great User Experience” and “Rising Star”—at the 2020 Awards organised by FinancesOnline. FinancesOnline is a respected platform, where one can read detailed reviews of B2B and SaaS software as provided by industry experts. Well-curated and comprehensive, these reviews offer a deep understanding of different companies and their services. FinancesOnline also […]

Living Free and Equal: How Toll-Free Service is Taking the LGBTQ+ Rights Forward in India

The LGBTQ+ community has slowly but surely gained acceptance in India. That being said, community members still face discrimination and resistance from various sections of society, often even from their own family members and friends. Pride Month, celebrated annually in June, is not only a commemoration of the Stonewall Uprising in 1969, but it also […]

why to get a free phone number in the UK

How Toll Free Numbers Can Support Mental Health Initiatives

Mental health, its significance and its role in shaping individuals have been spoken about at length over the last couple of years. The conversation about prioritizing a healthy work-life balance has entered public discourse and is being emphasized now more than ever. Several reports have brought to light how the pandemic affected the mental health […]

why your business should look into affiliate marketing

How Cloud Providers are Your Best Option for a Partnership Programme?

The power of affiliate marketing is omnipresent. You witness it in the restaurants you visit, the clothes you wear and the online wishlists you create. All of these activities are propagated through solid word-of-mouth by your known associates. Businesses rely on such partnership programs with publishers and other organisations to broaden their customer base. In […]

customer service to analytics how to ensure better customer journey

Customer Analytics To Strategies: Here’s How To Ensure a Better Customer Journey

Customer journey is the deciding factor between making a purchase from your business or choosing a competitor. Think back to your own experiences when purchasing, you are much more likely to opt for a provider with a smooth customer journey, rather than one which is disjointed and difficult to navigate. It is important for businesses […]