A dialer is a software that automates the process of dialing contact numbers. As the productivity of call centers largely depends on the number of calls connected, and a dialer can significantly boost this number. A dialer can help weed out unproductive calls, like missed calls, out of service numbers, answering machines, etc. These limiting […]

The most basic question that comes up while choosing a contact center is, why one should go for a virtual one? Have traditional call centers lost the battle against sophisticated technology or are they really getting obsolete because of lack of innovation. If this is so, then how we survived the customer satisfaction needs so […]

We’ve learned all about predictive dialers and why they are an essential aspect for your business in the previous blog. Now let’s look at the “HOW” associated with predictive dialers. Let’s see how predictive dialers work and what is the process that they follow. Dialers are becoming increasingly popular these days, and the growing hype of customer […]

The call-center industry is expected to witness continuous growth and is believed to become a $407 billion industry by 2022. Despite the steady growth, the call-center agents encounter significant stress during their workday that involves customers’ expectations and business requirements fulfillment. It is difficult for a call-center agent to stay calm and optimistic when he/she […]