Page 43 – Blog

importance-of-answering-machine-detection-in-outbound-dialers

5 Reasons Why Answering Machine Detection is Important for Outbound Dialers

The consistent growth of the global auto dialer software market indicates a steady decline in the number of enterprises using manual dialers. Both conventional and modern businesses opt for automatic outbound dialer software to run large scale marketing campaigns efficiently. The auto dialers make call center agents handle more outbound calls by dialing large call lists automatically […]

top-call-monitoring-features-give-deep-insights

Top 4 Call Monitoring Features That Will Give You Deep Insights

For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]

tips-to-reduce-call-drop-rates-in-call-center

How to Reduce Call Drop Rate in a Call Center

With increasing call volume, call drop has turned out to be one of the biggest problems in the call center environment and for various reasons, customers are accessing the customer support inadvertently in a larger number. The final decision making related to a product or a service is getting more and more dependent on a […]

What is a Predictive Dialer?

As the businesses continue to focus on efficiency and cost saving, there is a constant monitoring on customer communication tools. Driving more productivity and connecting to more customer remains a key item in this process of efficiency. Auto dialer came as a blessing in this scenario. It saves agent’s timing of dialing a phone number, […]

3 Common Risks Of On-Premise Telephony And How VoIP Overcomes Them

On-premise telephony has been around for years and is common in many businesses. With this type of phone system, there are risks if something were to go wrong. On premise phone system are vulnerable to break downs and unfortunately are costly to fix should something happen to them – so, keeping this phone system may […]

Empower Your Lead Generation Strategy with Missed Call Solution

Getting leads is the only way to make your business survive and thrive in the competitive landscape. But it can be a huge struggle, considering that there can be a large number of rivals offering similar products or services at comparable prices. With ample choices, customers have the power to switch between sellers. 61% of […]

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How Contact Centers Can Turn Agents Irritation Into Satisfaction

As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and this could make or break your relationship with that customer. It is important to have processes in place which can help turn your […]

How Cloud PBX Can Help HR & Recruitment Professionals

Cloud PBX can help those in HR and recruitment in several ways, making their working lives easier and allowing them to go about their day to day business no matter what is going on in the world. Cloud PBX allows your phone system to become completely portable, so your staff can work from wherever they […]

10 Must Have Tools for Small Businesses [Infographic]

A new business is often loaded up with a lot of different tasks and in order to keep up with those tasks while also maintaining high efficiency in the business, it is crucial to implement helpful tools. With so many applications available to you currently, it can be hard for any business owner to select […]

What Will Change at Call Centers with GDPR

GDPR stands for General Data Protection Regulation. It is a new set of rules that are designed to make people have more control over their personal data. The purpose of GDPR is to make the regulatory environment simpler and well aligned with every company’s way of doing business. The idea is to benefit both the […]