Why Is Call Forwarding One Of The Most Important Features of Cloud Based Phone System? You don’t need to be a business tycoon to know that communication is the key to a successful business. Even core functions like management and operations need a strong communication system to perform well. Such efficiency ensures a smooth flow of information within and between different departments of an organisation. When we say communication, we […]
Boost Customer Experience Using Our Cloud Telephony Tools: A Handy Rulebook Article in a Glance This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind: This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing […]
5 Common Customer Service Complaints and Tips To Handle Them When it comes to customer service, complaints come with the territory. It is how you handle complaints that sets you apart from the competition. A customer complaint is not necessarily the end of the relationship with that customer. When handled correctly, it could actually strengthen the relationship and encourage them to recommend your brand to […]
How IVR System can Empower Telehealth Initiatives Amid The Pandemic The COVID-19 crisis is exerting tremendous pressure on the healthcare industry. Health workers across the globe are struggling to keep pace with the outbreak and its consequences. Thankfully, telehealth services have come up as a feasible alternative, allowing remote diagnosis and treatment of non-critical patients. There has been a 60-80% spurt in telemedicine appointments since the outbreak […]
Why Every Construction Business Should Have A Hosted Phone System A cloud phone system is a must-have for every type of business, but particularly for construction businesses. Construction businesses by nature are mainly not office based – sometimes you will need to set up offices on sites, sometimes you will need to be out meeting clients and suppliers; but what you do not need it […]
When Is The Time To Switch Your VoIP Service Provider? There can be any number of reasons why you might be looking to switch your VoIP service provider, and the right time depends on your business needs. If you are finding that your phone system simply cannot keep up with your business, or it does not have the features you need to do business effectively […]
Building A Virtual Call Center Team: 4 Tips For Managers Virtual call centers aka virtual contact center have come into the spotlight even more due to Coronavirus, as they provide a flexible alternative to traditional office-based call centers. Virtual call centers are more cost-effective and open up your business to new talented staff based anywhere in the world. As a manager, you might find it […]
5 Reasons Why SMS Marketing Should Be Part Of Your Marketing Plan SMS marketing is a great way to reach large numbers of your customers with very little effort and spend. SMS marketing is direct and cuts through the masses of emails your customers are receiving every day – and can be a great addition to your marketing plan if used correctly. If your messages are informative […]
Top 4 Call Monitoring Features That Will Give You Deep Insights For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]
3 Common Risks Of On-Premise Telephony And How VoIP Overcomes Them On-premise telephony has been around for years and is common in many businesses. With this type of phone system, there are risks if something were to go wrong. On premise phone system are vulnerable to break downs and unfortunately are costly to fix should something happen to them – so, keeping this phone system may […]