Customer satisfaction is the key to running a profitable business.  Any successful business owner will tell you the same, however, maintaining high service standards is easier said than done.  Dr. Joseph Michelli, a CX expert with decades of experience, sheds light on methods companies can use to boost customer experience. He comes with experience from […]

During our CX expert opinion series, we interacted with another industry veteran who shared untold secrets about CX and its impact on business growth. Micah Solomon, a celebrated CX consultant, author, and speaker, discusses his journey, strategies, and philosophies that help businesses thrive by putting customers at the heart of their operations.  The Fascination Behind […]

The mid-20th century brought about the revolution in Customer Experience (CX), that changed B2B relations forever. CX has now evolved into a pivotal discipline for every business, big or small, to sustain itself in the modern era.   Acefone had the privilege of interviewing a seasoned leader in the field of CX, who shared invaluable […]

In a world where technology is becoming increasingly affordable, customer experience is one of the biggest differentiators among SaaS players. There is one thing, however, that most tech companies miss: If your employees are disgruntled or poorly looked after, they will never be able to keep your customers happy. Reasserting this belief, CX expert Deirdre […]