rebranding banner2

Call Center Software

Flawless calling with the
Best Call Center Software

Close more deals with insightful tools and reports fueling
your interactions.

Save up to 30% on our plans.

stars grn 1500+ Ratings

Sign Up for a personalized demo

No cards needed for registration

Please enter a valid name
Please enter a valid phone number
Please select numbers of users required.
Please enter a valid message

By submitting this form, you agree to Acefone's privacy policy and T&C.

Trusted by leading brands
across the globe

jaguar
casio
sap
michelin
cipla
bcg
nec
uber
honda

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 stars black Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

toc toggler
close icon
Call Center Software Overview

Popular Call Center Service Use Cases

sales outreach

Sales Outreach

Say goodbye to manual dialing and boost your outbound calling with a range of automated dialers.

elevate customer experience

Query Handling

Reduce customer dissatisfaction rates using intuitive call routing methods to address every incoming query.

brand endorsement

Brand Endorsement

Run marketing campaigns and engage with diverse prospects for higher brand awareness.

supervise call quality

Unified Collaboration

Connect and work with agents in your call center anytime with advanced collaborative capabilities.

business phone system

What is call center software​?

A Call center software is a communication tool that helps you manage and optimize customer-oriented operations. It streamlines inbound and outbound calls, tracks conversations, and improves sales/ support efficiency. With features like IVR, call routing, analytics, and CRM integration, call center software enhances customer experience and boosts sales.

business phone service

How does call center software work?

The call center software bifurcates its operations in two primary categories- inbound & outbound. For inbound calls, it utilizes tools like auto call distribution system (ACD) and IVR numbers to connect customers with relevant agents.

The software also comprises of auto dialers, which streamline outbound calls and diminish repetitive tasks. This further enables agents to focus on meaningful conversations and not on low-value tasks.

hero img

How to set up customer call center software​?

To set up a cloud call center service, you can take a step-by-step approach following the below given sequence.

  • Define your calling needs
  • Plan call routing sequences
  • Set agent/ team caller IDs
  • Define the skill groups
  • Set call ringing strategies
  • Upload contact list
  • Automate miscellaneous tasks

Want to learn more about Call Center Software?

Call center agents are professionals who engage with customers through voice audio calls for sales and support operations. They handle incoming and outgoing calls for answering customer queries, resolve issues, pre & post sales ops, and provide support.

A CRM call center software integrates customer relationship management (CRM) with call center functionalities. This integration helps businesses manage customer interactions, track sales, and improve overall customer experience.

While there are several classifications of call centers out there, we bind them into two major ones for ease of understanding:

  • Inbound Call Centers

    Departments primarily handling incoming calls from customers. Agents in inbound call centers provide customer support, answer questions, and resolve issues.

  • Outbound Call Centers

    Departments that focus on making outbound calls to customers for sales, telemarketing, or market research purposes.

  • Active Listening

    Listening to customer concerns with utmost attention.

  • Problem-Solving

    Identifying core problems and resolving issues efficiently by providing relevant solutions.

  • Communication Skills

    Effective verbal and written communication to deliver adequate messages promptly.

  • Empathy

    Ability to understand and connect with the customer’s problems.

  • Product Knowledge

    Thorough understanding of products/ services to validate solutions offered.

  • Patience

    Maintaining composure under pressure and avoiding further case breakdowns.

While some call centers may use advanced technologies to enable agents to handle multiple calls simultaneously, Acefone doesn’t recommend practicing that. Focusing on one call at a time ensures better conversation quality and customer satisfaction, leading to long-lasting relationships.

  • Call Center

    Handles a wider range of customer inquiries, including sales, technical support, and general customer service.

  • Help Desk

    Primarily focuses on providing technical support and troubleshooting IT-related issues.

  • Call Center Software

    A communication application for call routing, IVR, call recording, reporting and more.

  • CRM Software

    For handling customer relationship management across multiple devices and location.

  • Auto Dialer

    Dialer for call centers are the same as car engines, driving the dialing and call management processes across all fronts.

  • Computer Telephony Integration (CTI)

    For integrating phone systems with computer software from different industries, covering unique use cases.

Poor voice quality can lead to misunderstandings, frustration, and negative customer experiences. Clear and audible voice quality ensures effective communication and customer satisfaction.

A call center management system is a software solution that helps you monitor and manage operations like call routing, agent performance, quality assurance, analytics and much more.

Agent reports provide valuable insights into their performance, call metrics, and customer satisfaction levels. By analyzing these reports, supervisors can identify their team’s strengths, weaknesses, and areas for improvement.

The best call center software can:

  • Improve Efficiency

    Automate tasks, optimize call routing, and reduce handling time.

  • Enhance Customer Experience

    Provide seamless customer interactions and quick resolutions.

  • Boost Productivity

    Empower agents with the right tools and information.

  • Gain Valuable Insights

    Track key metrics and analyze performance data.

  • Reduce Costs

    Streamline operations and minimize overhead expenses.

Call Center Software Benefits

Have Conversations That Matter with
Best Call Center Software

A revolutionary cloud call center software that promises nothing short of excellence.
Take advantage of its detailed analytics and advanced call functionalities to experience:

flawless campaign management

Effortless Cold & Warm Calling

Enhance your sales calling with a range of dialers for call centers, helping agents reach thrice as many prospects.

sales performance monitoring

Increased Agent Productivity

Automate redundant tasks and empower agents to focus on client conversations and closing more deals.

promote self service

Quality Client Engagement

Make customers feel valued by engaging them instantly and without any human intervention.

remote work capability

Insightful Decision Making

With call reports and insights mailed to your inbox regularly, align your team with the right tools and action for ensured success.

Have Questions?

Learn about Acefone's Call Center Services from our experts.

Trending Call Center Software Features

automated dialing

Auto Dialers

Boost productivity with auto dialers that connect agents only to live calls, reducing downtime in cloud call center services.

multi level ivr

Multi-Level IVR

Enhance customer satisfaction with multi-level IVR systems that route calls efficiently and offer self-service options.

call recording

Call Recording

Ensure compliance and improve training with secure call recording capabilities in cloud call center software.

live analytics reports

Live Call Reporting

Gain real-time insights into operations with live call reporting to optimize call center performance.

professional ivr

Custom API Dial Plans

Integrate seamlessly with CRMs and other tools using custom API dial plans for automated workflows.

advanced analytics

Call Analytics

Leverage call analytics to track metrics, identify trends, and enhance decision-making in your call center.

sticky agent

Sticky Agent

Build rapport with customers through sticky agent functionality that ensures consistent follow-up interactions.

click to call

Click-to-Call

Simplify outbound communication with click-to-call, enabling instant dialing from CRMs or web platforms.

call routing

Call Routing

Optimize resource allocation with intelligent call routing that ensures customers connect to the right agent every time.

Call Center Software CRM Integrations for Enterprise

Connect your Call Center CRM with preferred helpdesk software to enhance enterprise business communication

Explore all integrations btn arrow

Value Based Call Center Pricing, from $10.99/-

Save up to 30% on all plans and get:

  • Unlimited Calling
  • One DID Number
  • One Year CDR
  • & more...
Pricing btn arrow
quote icon blue

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

capterra

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

trustpilot

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

capterra

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

capterra

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

capterra

You're at the start of something special.

Try our cloud communication solutions today.

Please enter a valid name
Please enter a valid phone number
Please select numbers of users required.
Please enter a valid message

By submitting this form, you agree to Acefone's privacy policy and T&C.

contact img