Call Center Software
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Trusted by leading brands
across the globe









5.2K+ Global Customers
More than 5000 businesses trust Acefone's interactions suite for their business communication.
4.7
Rated by Users
Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.
2.5B+ Built for Volume
Our servers run more than 2.5 billion calls annually without sacrificing quality.
50% More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
Popular Call Center Service Use Cases
Sales Outreach
Say goodbye to manual dialing and boost your outbound calling with a range of automated dialers.
Query Handling
Reduce customer dissatisfaction rates using intuitive call routing methods to address every incoming query.
Brand Endorsement
Run marketing campaigns and engage with diverse prospects for higher brand awareness.
Unified Collaboration
Connect and work with agents in your call center anytime with advanced collaborative capabilities.

What is call center software?
A Call center software is a communication tool that helps you manage and optimize customer-oriented operations. It streamlines inbound and outbound calls, tracks conversations, and improves sales/ support efficiency. With features like IVR, call routing, analytics, and CRM integration, call center software enhances customer experience and boosts sales.

How does call center software work?
The call center software bifurcates its operations in two primary categories- inbound & outbound. For inbound calls, it utilizes tools like auto call distribution system (ACD) and IVR numbers to connect customers with relevant agents.
The software also comprises of auto dialers, which streamline outbound calls and diminish repetitive tasks. This further enables agents to focus on meaningful conversations and not on low-value tasks.

How to set up customer call center software?
To set up a cloud call center service, you can take a step-by-step approach following the below given sequence.
- Define your calling needs
- Plan call routing sequences
- Set agent/ team caller IDs
- Define the skill groups
- Set call ringing strategies
- Upload contact list
- Automate miscellaneous tasks
Want to learn more about Call Center Software?
Who are call center agents?
Call center agents are professionals who engage with customers through voice audio calls for sales and support operations. They handle incoming and outgoing calls for answering customer queries, resolve issues, pre & post sales ops, and provide support.
What is CRM call center software?
A CRM call center software integrates customer relationship management (CRM) with call center functionalities. This integration helps businesses manage customer interactions, track sales, and improve overall customer experience.
What are the 2 types of call centers?
While there are several classifications of call centers out there, we bind them into two major ones for ease of understanding:
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Inbound Call Centers
Departments primarily handling incoming calls from customers. Agents in inbound call centers provide customer support, answer questions, and resolve issues.
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Outbound Call Centers
Departments that focus on making outbound calls to customers for sales, telemarketing, or market research purposes.
What are the top call center skills?
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Active Listening
Listening to customer concerns with utmost attention.
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Problem-Solving
Identifying core problems and resolving issues efficiently by providing relevant solutions.
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Communication Skills
Effective verbal and written communication to deliver adequate messages promptly.
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Empathy
Ability to understand and connect with the customer’s problems.
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Product Knowledge
Thorough understanding of products/ services to validate solutions offered.
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Patience
Maintaining composure under pressure and avoiding further case breakdowns.
Can an agent handle multiple calls at the same time in a call center?
While some call centers may use advanced technologies to enable agents to handle multiple calls simultaneously, Acefone doesn’t recommend practicing that. Focusing on one call at a time ensures better conversation quality and customer satisfaction, leading to long-lasting relationships.
What's the difference between a call center and a help desk?
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Call Center
Handles a wider range of customer inquiries, including sales, technical support, and general customer service.
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Help Desk
Primarily focuses on providing technical support and troubleshooting IT-related issues.
What technologies are used at call centers?
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Call Center Software
A communication application for call routing, IVR, call recording, reporting and more.
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CRM Software
For handling customer relationship management across multiple devices and location.
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Auto Dialer
Dialer for call centers are the same as car engines, driving the dialing and call management processes across all fronts.
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Computer Telephony Integration (CTI)
For integrating phone systems with computer software from different industries, covering unique use cases.
Why does voice quality matter in call centers?
Poor voice quality can lead to misunderstandings, frustration, and negative customer experiences. Clear and audible voice quality ensures effective communication and customer satisfaction.
What is a call center management system?
A call center management system is a software solution that helps you monitor and manage operations like call routing, agent performance, quality assurance, analytics and much more.
How can agent reports improve call center management?
Agent reports provide valuable insights into their performance, call metrics, and customer satisfaction levels. By analyzing these reports, supervisors can identify their team’s strengths, weaknesses, and areas for improvement.
Why does your business need the best call center software?
The best call center software can:
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Improve Efficiency
Automate tasks, optimize call routing, and reduce handling time.
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Enhance Customer Experience
Provide seamless customer interactions and quick resolutions.
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Boost Productivity
Empower agents with the right tools and information.
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Gain Valuable Insights
Track key metrics and analyze performance data.
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Reduce Costs
Streamline operations and minimize overhead expenses.
Call Center Software Benefits
Have Conversations That Matter with
Best Call Center Software
A revolutionary cloud call center software that promises nothing short of excellence.
Take advantage of its detailed analytics and advanced call functionalities to experience:

Effortless Cold & Warm Calling
Enhance your sales calling with a range of dialers for call centers, helping agents reach thrice as many prospects.

Increased Agent Productivity
Automate redundant tasks and empower agents to focus on client conversations and closing more deals.

Quality Client Engagement
Make customers feel valued by engaging them instantly and without any human intervention.

Insightful Decision Making
With call reports and insights mailed to your inbox regularly, align your team with the right tools and action for ensured success.
Have Questions?
Learn about Acefone's Call Center Services from our experts.
Trending Call Center Software Features
Auto Dialers
Boost productivity with auto dialers that connect agents only to live calls, reducing downtime in cloud call center services.
Multi-Level IVR
Enhance customer satisfaction with multi-level IVR systems that route calls efficiently and offer self-service options.
Call Recording
Ensure compliance and improve training with secure call recording capabilities in cloud call center software.
Live Call Reporting
Gain real-time insights into operations with live call reporting to optimize call center performance.
Custom API Dial Plans
Integrate seamlessly with CRMs and other tools using custom API dial plans for automated workflows.
Call Analytics
Leverage call analytics to track metrics, identify trends, and enhance decision-making in your call center.
Sticky Agent
Build rapport with customers through sticky agent functionality that ensures consistent follow-up interactions.
Click-to-Call
Simplify outbound communication with click-to-call, enabling instant dialing from CRMs or web platforms.
Call Routing
Optimize resource allocation with intelligent call routing that ensures customers connect to the right agent every time.
Call Center Software CRM Integrations for Enterprise
Connect your Call Center CRM with preferred helpdesk software to enhance enterprise business communication
Explore all integrationsValue Based Call Center Pricing, from $10.99/-
Save up to 30% on all plans and get:
- Unlimited Calling
- One DID Number
- One Year CDR
- & more...
When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.
Lee M.
Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.
Patryk Weglarz
United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.
Gordon R.
Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.
William A.
Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.
Gemma L.
Proprietor, Accounting

Solutions Related to VoIP Call Center
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