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ACEX Post Conversation Analytics

Turn Conversations Into
Valuable Insights

Leverage Acefone’s AI driven post conversation analytics to unlock valuable insights, boost compliance, and enhance customer interactions.

Pricing

Save up to 30% on our plans.

stars grn 1500+ Ratings
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Trusted by leading organisations
across the globe

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5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 stars black Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

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Acefone Raising Standards With AI For Business Communication

Changing interactions forever with post conversation analytics

sales enablement

Comprehensive Insights

Get a holistic view of customer interactions with intuitive analytics, assessing emotions, key issues, and service gaps.

simplify customer support

Intrinsic Agent Coaching

Automate interaction analysis and guide agents through actionable feedback for better outcomes.

professional brand building

Assured Compliance

Ensure every call meets regulatory standards with automated compliance checks, securing data integrity and minimizing risk.

Have Questions?

Learn about Acefone's Post Conversation Analytics from our experts.

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Key Features of Post Conversation Analytics

auto dialers

Sentiment Analytics Report

Decode emotions across all interactions to pinpoint service gaps.

skill based routing

Agent Analysis

Generate call quality scoring with AI enabled transcription analysis.

call monitoring

Buying Intent Dashboard

Identify customers with higher buying intent through keyword and phrase tracking.

reporting analytics

Performance Monitoring

Review interactions, identify training needs, and generate detailed reports.

interactive voice response

CRM Integration for Unified Data

Seamlessly integrate analytics data with your CRMs for a unified view.

sticky agent

Comprehensive notes

Detailed call notes empowering agents for prepped and timely follow-ups.

Industry Applications of Post Conversation Analytics

BFSI (Banking, Financial Services, and Insurance)

Exceed regulatory requirements with AI backed performance assessment & analytics.

  • Fraud detection
  • Compliance Monitoring
  • Risk Assessment
bfsi

Healthcare

Improve patient experience and operational efficiency with consistent & accurate services.

  • Patient support
  • Feedback analysis
  • Quality monitoring
healthcare

Retail & Ecommerce

Enhance customer engagement and personalize experiences with multichannel engagement.

  • Customer Feedback
  • Sales Enablement
  • Upselling & Cross-selling
retail

Telecommunication

Manage large volumes of customer interactions efficiently.

  • Churn Prediction
  • Service Optimization
  • Sales Monitoring
telecom

Leverage AI-driven analytics for more personalized communication

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  • Deep understanding of client emotions
  • Analyse conversations effortlessly
  • Get personalized reports
  • Automate compliance monitoring
  • Real-time alerts and notifications
  • Optimize agent training plans
  • Predict upcoming churn possibilities
  • Clearer view on customer journey
  • Increased upsells and cross-sells
  • Real-time insights from actual interactions
  • Drive decisions with actionable insights
  • Implement targeted initiatives
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When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

capterra

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

trustpilot

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

capterra

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

capterra

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

capterra

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

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Frequently asked questions

Here are some of the most commonly asked questions about Post Conversation Analytics.
If you have any other questions- Chat with our experts!

AI Post Conversation Analytics leverages artificial intelligence to enhance business communication. It plays a critical role in AI-driven communication solutions by extracting actionable insights from conversations. The tool analyzes sentiment, identifies key issues, tracks compliance, and evaluates agent performance to drive continuous improvement.

By integrating it with Acefone’s Interactions Hub, you can transform ordinary calls into actionable business intelligence, thereby enhancing customer experiences and streamlining operations.

Acefone’s post conversation analytics uses GenAI to analyze customer interactions after they’ve occurred. The AI system assesses call transcripts to extract insights and monitor agent performance. It lets you improve customer service, detect churn, and enhance operational efficiency.

Artificial intelligence can predict customer churn by identifying patterns of dissatisfaction, repeated complaints, and unresolved issues. By analyzing these factors, it alerts you of potential at-risk customers, allowing you to implement targeted retention strategies effectively.

It identifies dissatisfaction patterns by analyzing recurring keywords, negative sentiments, and unresolved issues from interactions. By flagging these indicators early on, you can take proactive steps to retain at-risk customers through targeted offers and personalized communication.

Key metrics that Acefone’s AI analytics track include customer sentiment scores, call duration, agent response time, compliance adherence, resolution rates, and keyword analysis reports. These metrics provide a comprehensive view of communication effectiveness, improvement areas, and call center operations that enable data-driven decision-making.

AI enhances call center operations by providing real-time call insights and delivering tailored agent coaching based on performance metrics. This approach leads to reduced average handling time, improved first-call resolution rate, and enhanced compliance monitoring.

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