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How pickrr Achieved 2X Order Conversion

A fast-growing eCommerce logistics platform streamlined order confirmation and customer communication workflows with Acefone.

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Founded to simplify last-mile eCommerce logistics, Pickrr has become a trusted partner for high-volume online sellers, moving thousands of COD orders every week. Their growth depends on reliable order-confirmation calling. However, as they scaled, ad-hoc outbound workflows and manual COD follow-ups led to missed conversions, inconsistent tracking, and rising operational cost.

Challenges
Pickrr faced

With rising order volumes and growing teams, Pickrr struggled with ad-hoc calling, zero performance visibility, and manual confirmation workflows that couldn't keep up.

frequent downtime

Ad-hoc
outbound calls

low call connectivity

No call recordings
or tracking

reduced agent productivity

Manual COD order
confirmation

limited administrative control

Inconsistent
follow-ups

delayed support

Limited conversion
visibility

lack of scalability

Hard to scale
without headcount

2X
Order
Conversion
100k+
Voice Bot
Calls Handled
15k+
Dialer Calls
Per Month
40%
Dialer
Answer Rate
<1%
Service
Downtime
3X
Faster Order
Confirmation

Results That Pickrr Experienced

Acefone's cloud communications stack gave Pickrr a structured order-confirmation workflow, voice-bot automation for high-volume COD calls, and dialer-backed agent follow-ups, unlocking better visibility, higher team efficiency, and a sustained lift in conversions at scale.

How Pickrr turned order confirmation into a
high-conversion growth engine.

Download the case study to see how Acefone voice automation and dialer workflows helped
Pickrr drive more successful COD confirmations with less manual effort.

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With Acefone, our order-confirmation workflow became fully structured. The Voice Bot handled 100,000+ COD calls while our dialer team focused on high-value exceptions, doubling our successful conversions. Better visibility, better tracking, and a system that finally scales with us.

Associate Director

Inside sales and Operations

pickrr

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