Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]
Business phones are crucial components of business communications. Not only are they needed for interacting with customers, but they also enable seamless communication between employees. Over time, offerings of business phones have improved tremendously. From being a measly phone box, crawling its wires across the office floors, business phone lines are now taking the advantages […]
“B2B or business-to-business buyers don’t go to work and forget what they do as humans. There’s a new normal that blurs the line between B2B and B2C. They just want things personalised,” says Brian Solis, principal analyst and author of Altimeter Group. Well, it’s no secret that buyers today expect solutions curated especially for them. […]
Freelancing is the perfect way to do what you love and get paid for it. You get to work on your own terms—decide who you work with, define your working hours, choose your projects, and so forth without having to go through common work troubles like office politics or long commute hours. Many freelancers work […]
Back in 2015, there was an announcement by BT that PSTN networks in the UK will move towards closure and completely shut down in 2025. The countdown has begun, with just about 3 years left to the grand shutdown. It is important to be aware of the changes one can expect, the reasons behind these […]
First things first: Weddings are exclusive affairs that everyone enjoys to the fullest. But planning a wedding? Not an easy task! From curating a guest list to looking after decor, there are several elements that need to be taken care of. In fact, Zig Zigler, one of the most successful American authors, once said, “Many people […]
In today’s digital age, IVR (Interactive Voice Response) system with modernized calling technology has become vital in developing and advancing businesses across different platforms. Not only it allows callers to resolve issues with self-service options, but it also saves up on the company’s precious resources like time and money. However, riddled with limitations, a poorly designed […]
We regularly come across terms like baby boomers, Gen Z, and millennials in multiple conversations about ‘generational gaps’ and the tech-savviness of millennials are often one of the points of discussion. For the uninitiated, millennial refers to anyone who was born between 1980 and 2000, effectively putting them in the age bracket of 21-41 currently. […]
As the name suggests, parallel ringing or simultaneous ringing enables business call centers to automatically redirect incoming calls to all contact center agents. In simpler terms, it sends calls to every available agent and has the fastest one answer. Essentially, parallel ringing allows brands to respond to their customers and prospective callers at a much […]
Self Service Technology or SSTs are service interfaces that a customer can use without the help of an operator. An ATM (Automated Teller Machine) was the first self-service technology introduced to us. It replaced the people who usually dispense money at banks or help us check our account balance. In fact, the self-service technology market […]
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