Entries by Diksha Gusain

10 Customer Experience Stats To Learn From For 2021

Here are two cliches for you: Customer is king, and the numbers don’t lie. In this blog, we’re attempting to combine the two.  Businesses worldwide have begun to realise the importance of customer service. Not only does it affect your reputation and position in the market, but your revenue and profits too.  No matter which […]

What If Harry Potter Lived In The World of Cloud Technologies?

Hold up.  We know that in JK Rowling’s expansive universe, magic interferes with “muggle” technology—or as Arthur Weasley says, “eckeltricity”. But, what if it didn’t? What if Harry and his friends could integrate their magic with the benefits of modern technologies? Specifically, could certain tragedies have been prevented with better communication (courtesy the Cloud)? Would […]

Clash of the Titans: VoIP v/s UCaaS [Infographic]

If you’re interested in psychology, you may have come across the term ‘choice overload’ or ‘over choice’. It refers to the phenomenon wherein people have a hard time making decisions when faced with multiple—and equally appealing—choices. This dilemma would likely arise in significant decisions about your business, like choosing the best communication model for your […]

Cloud Phone Systems: Your One-Stop Encyclopedia

Do you recognise all these languages? You may or may not be well-versed in them, but your clients probably are. The whole world has become one giant marketplace with customers literally everywhere on the globe.  In this scenario, would you be willing to incur massive costs for communicating with your international clientele? Wired telephony ties […]