The COVID-19 pandemic put a massive strain on healthcare organizations across the globe. Patients or not, people were concerned about the availability of professional help and medical resources. The panic led to an influx in inbound queries, which, coupled with social distancing and lockdown norms, became quite the challenge for customer support agents working in […]
As a customer, we have all waited in lines. Whether it is for grocery shopping, check-ins at airports, or transferring money to the bank—we all queued up, sometimes for longer than expected. The picture isn’t very different for customer support either. Customers often experience long wait times before they’re connected to an agent, resulting in […]
Voice over Internet Protocol (VoIP) is an ideal, cost-effective solution that benefits businesses of all scales and sizes. The technology facilitates both inbound and outbound communication over the Internet. A VoIP phone system converts analogue voice signals to digital data packets and sends them over the broadband line. While the technology brings with it many […]
Video conferencing is an online communication technology that has taken the business world by storm. In fact, video conferencing has become the new phone call. It is no longer an optional innovation and is quickly becoming an essential business tool for communication. Whether it is engaging remote employees, collaborating across different departments or clients in […]
Voice over Internet Protocol (VoIP) has transformed the way businesses interact with their customers. The interactions have become seamless and more convenient for both consumers and service providers. And with features like call recording, monitoring, call redirection, etc., you not only enhance your business communications but also boost productivity. In layman terms, VoIP is an […]
Integration is the heart of every business. All your systems and technologies must work together like a well-oiled machine in a modern enterprise. However, that’s not always the case. The most common problem that employees face when analysing customer data is that it’s scattered and hardly present in a single place. Integrating CRM (customer relationship […]
Cloud-based VoIP services have become an essential part of business communications. VoIP, or Voice over Internet Protocol is a VoIP phone system that handles inbound and outbound calls via an Internet connection. VoIP solutions are foundational to modern inbound call center operations, enabling users to make and receive voice calls through smart devices like computers, […]
Communication plays a crucial role in our personal and professional lives. It is a fundamental social skill that helps us build and enhance relationships with friends, colleagues, and family members by helping us express our messages and ideas. In the workplace environment, good communication also helps minimise errors and optimise productivity. Poor communication, on the […]
Communication is the most essential ingredient for the success of any organisation, and most companies cripple due to a lack of it. But we’ll tell you something: the secret sauce of success is to have an open-door policy. Businesses should build an environment where employees can raise their concerns—provide feedback and suggest improvements in the […]
No one likes cold calling. But industries like telecommunication, legal services, and insurance companies cannot avoid it either. In fact, insurance companies rely heavily on agents to make outbound calls and convert prospects into clients. Such calls, however, can get repetitive and pestering for the callers. And the person on the receiving end may not […]
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