Saurabh Sharma | Acefone

About Saurabh Sharma

Saurabh is a content writer at Acefone. He is a fan of standup comedy, football, and Hindu mythology. He is fond of travelling to unexplored places, meeting new people, and having newer experiences that enrich his soul. Connect with him on Linkedin

Entries by Saurabh Sharma

7 Things Contact Centre Agents are Afraid to Tell Their Managers

September 15, 2021 /

0 Comments/in Call Centre /by Saurabh Sharma

Communication is the most essential ingredient for the success of any organisation, and most companies cripple due to a lack of it. But we’ll tell you something: the secret sauce of success is to have an open-door policy. Businesses should build an environment where employees can raise their concerns—provide feedback and suggest improvements in the […]

How Autodiallers Help Insurance Companies Turn Prospects Into Clients

August 18, 2021 /

0 Comments/in Call Centre /by Saurabh Sharma

No one likes cold calling. But industries like telecommunication, legal services, and insurance companies cannot avoid it either. In fact, insurance companies rely heavily on agents to make outbound calls and convert prospects into clients. Such calls, however, can get repetitive and pestering for the callers. And the person on the receiving end may not […]

Want to Emotionally Connect with Customers? Use These Effective Tips to Bond with Your Audience in 2021

July 13, 2021 /

0 Comments/in Customer Experience /by Saurabh Sharma

A few years ago, I ordered a pair of shorts online. The shorts were delivered and I realised that I had ordered the wrong size. Now I wasn’t a tech-savvy person then, and something as simple as cancelling an order was an uphill task. But I braved and called customer care, and within a few […]

How to Grow a Bank Through UCaaS and CCaaS Integration

July 5, 2021 /

0 Comments/in Unified Communication /by Saurabh Sharma

The communication landscape has changed a lot in the past decade. Internal communication is no longer limited to voice calls and emails, and contact centre solutions don’t have to be rigid on-premise deployment models. We are moving into an era where communication tools are more flexible and connected than ever. Modern customers demand a personalized […]

[infographic] Differences between UCaaS and CPaaS

May 19, 2021 /

0 Comments/in Infographics /by Saurabh Sharma

Businesses are moving on from on-premise systems to cloud-based communication platforms. Once they ascertain their communication needs, companies can select a service that they think suits their organisational goals and caters well to their target audience. Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS) are cloud communication solutions that offer […]

How Cloud Cryptography Helps You To Transfer Content Safely?

How Cloud Cryptography Helps You Transfer Content Safely?

April 30, 2021 /

0 Comments/in Business Tips /by Saurabh Sharma

Cloud cryptography uses encryption techniques that protect the data stored within the cloud. It protects your data from cloud operators, ensuring that it isn’t manipulated or saved on unauthorised servers. To prevent this breach of data, cryptography in the cloud employs encryption techniques that allow users to access cloud services securely. The data hosted is […]