Over the last few years, Artificial Intelligence (AI) has been critical in transforming customer experience (CX). From automating interactions to delivering hyper-personalized experiences, AI has enhanced customer satisfaction while ensuring profitability. A 2024 AIPRM report found that 44% of companies believe that using AI can enhance the efficiency of their operations. However, AI adoption is […]
Customer behavior has drastically changed over the years. Their expectations have grown tremendously, especially when it comes to experience. According to a recent study, 86% of customers say they would leave a brand after even a single bad experience. Hence, improving communication has become integral to enhancing customer experience. Out of the various channels of […]
Every successful business has one common denominator, a happy customer. One of the most important ways to provide your customers with a great experience is seamless communication. That involves taking care of every communication channel, most importantly calls. However, managing calls efficiently can be overwhelming. Long wait times, missed calls, […]
Missed calls were first initiated to save up on hefty call charges. Its use has now evolved to signal basic life updates like reaching home safely, a date going well or a product being delivered. At its peak, the sophistication of missed calls beats the morse code, hands down! One ring for a yes, two […]
Exciting news: Servetel has now transformed into Acefone! We are delighted to announce that starting today 13′ Feb 2025, Servetel has rebranded to Acefone. As part of this shift, the Servetel website now redirects to our new online home at Acefone. While Servetel product portals (customer.servetel.in) will continue to operate as usual for the time […]
A solution that helps you communicate remotely, scales up or down whenever required, and saves 50-70% of communication costs sounds like the gold standard for your business. This might also be the reason why business VoIP systems are widely adopted by companies worldwide. Despite its advantages, how can you be sure that you can rely […]
If you are one of the 358 million small and medium-sized businesses (SMBs) in the world, you know your growth relies heavily on seamless customer interactions. This means, when it comes to communication infrastructure, you can’t afford to go wrong. A robust phone system can be the difference between delighting your customers and lost opportunities. […]
The short answer is Yes. You can monitor VoIP calls and trace the virtual number being used to make those calls. Despite there being multiple intricacies at play, monitoring VoIP calls is easier than keeping tabs on traditional phone calls. You just need the right tools, protocols, and stakeholder cooperation. When it comes to number […]
Is VoIP: The Engine of Modern Communication? An important question if you’re aiming to enhance and simplify your business communication infrastructure. Based on the Voice over IP (VoIP) technology, these systems have become the new standard for communication everywhere. With a drastic jump from 6.2 million to 41.6 million VoIP users over the last […]
TRAI’s recent update in the TCCCPR regulations proposed mandating financial entities to use the 160 number series for service and transactional calls. With this, they aim to curb Unsolicited Customer Communication (UCC) and protect the users from fraud. Before this update, TRAI had mandated businesses to use numbers starting from 140 to make calls. But […]
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