Why Mobile App Testing Matters for Cloud Communication?

Communication is the backbone of modern companies. Companies rely heavily on cross-functional team collaborations to be able to make progress. Within the modern working environment, remote work has made this need for communication even more critical. Majority of communication within teams happens via cloud-based communication apps. 

Whether it’s sharing information, files, or making calls, cloud communication apps can handle it all in one go. These apps also let you conduct online meetings, discuss projects, and bring every team on the same page. With so much reliance on communication apps, tech companies need to mobile test their apps thoroughly before releasing them in the market. 

Today, we explore how mobile app testing plays a crucial role in ensuring highest quality standards in cloud communications solution. 

Understanding Mobile-based Communication 

In the last decade, smartphones and tablets have skyrocketed among working professionals. Gone are the days when all communication happened strictly via phone calls and desktops. Companies now expect their employees to stay connected 24×7 for urgent issues and queries. This expectation has become possible only because of the usage of smartphones. 

Smartphones ensure employees’ availability even after office hours. Apps like Zoom, Microsoft Teams, or Slack, that were once only a part of desktop applications, have now become available on smartphones as well. 

Expectations from Mobile App Testing for Cloud Communication

Along with ease of usage, constant connectivity and data consistency across devices, mobile users have more expectations from such apps: 

1. Quality Communication: Users expect mobile communication apps to be flawless without any latency or noises, especially in the voice calls. 
2. Cross-device consistency: The communication should always be in sync within all the devices the app is being used. None of the messages should be missed while switching devices. 
3. Uninterrupted Service: It is important for such apps to stay online all the time so that a message or a call can instantly be addressed. 
4. Security and compliance: To address the confidentiality of the communication, which is imperative for any organization, the apps must be developed with the latest security and compliance standards. 

All of these points are mandatory to be inbuilt in any mobile-based communication application to provide higher customer experience. Any missed point would result in poor performance of the product and thereby causing missed opportunities in the business. 

Recommended Read What is Verbal Communication?

Why Mobile App Testing is Crucial in Cloud Communication?

The aspects mentioned above dictate the expectations of mobile communication app users, because of which, businesses must consider scrutiny while testing cloud communication apps for mobile. Automated testing tools for mobile apps like testRigor make it feasible for comprehensive testing by covering all the aspects of it. Let’s look at areas one by one. 

1. OS and Features Testing 

There’s a wide variety of OS and configurations which your users would be using. Your app must be tested across all kinds of such devices and configurations. For example, it must be tested on Android, iOS and all their versions to be able to function well across a wide range of users.  

Features like push notifications, mic/camera usage and simultaneous usage of background apps should also be tested to avoid any functional errors. The screen resolution in web-app and mobile apps also varies, which must be tested for the app to ensure consistent UI & UX. 

2. Diverse Network 

It’s often possible that users would be using different networks to access your apps. While some would be running it on a broadband connection, others would be using standard 3G, 4G or 5G networks.  

Different networks require different configuration to host apps. Sometimes, the network is even unstable, your app should remain unaffected from it. Ensure that your app performs well in all kinds of networks and gives a consistent user experience. 

3. Performance and Scalability 

Several companies purchase bulk licenses to cloud communication apps for their teams. When a certain bunch of users access an app, it becomes prone to breakage due to heavy, real-time load.  

Hence, to avoid this pitfall, you must test your app’s performance during heavy usage at the same time by multiple users. You must ensure that it loads instantly even during the peak usage hours. Its performance also depends on efficient usage of resources and battery so that the device doesn’t drain out quickly because of using this app. 

Conclusion 

No matter which industry you belong to, cloud communication has become indispensable. Furthermore, smartphones have become so common that official communication has become an integral part of them. Which is why SaaS companies must perform mobile app testing thoroughly to ensure they don’t lose business by putting mission-critical communication at stake.  

Companies like Acefone that invest in comprehensive mobile app testing strategies will not only deliver superior performance but also earn long-term loyalty in an increasingly competitive cloud communication market.