IVR Software

Best IVR Solutions for
Growing Teams

Empower customers with self-service options through:

  • Configurable hosted IVR systems
  • AI-led workflows
  • Enterprise-grade infrastructure

Plans from ₹1,599/user/month

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More than 15k businesses trust Acefone's interactions suite for their business communication.

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Our servers run more than 2.5 billion calls annually without sacrificing quality.

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Drive up agent productivity & efficiency by reducing their idle time between calls.

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Interactive Voice Response Overview
  1. Home
  2. Solutions
  3. Interactive Voice Response

Route calls to success with cutting-edge IVR Software

optimize call routing

Optimize Call Routing

Match calls to agents based on their working hours through smart routing for a smoother customer experience.

improve agent efficiency

Improve Agent Efficiency

Balance agents’ workload by providing customers with a self-service option for simple queries.

elevate brand image

Elevate Brand Image

Answer inbound calls on and off hours with and stay at your professional best with AI-powered auto attendants.

business phone system

What is IVR software?

An Interactive Voice Response (IVR) service is a technology within a VoIP phone system that route callers to appropriate destinations through pre-recorded messages and keypad. It also uses AI-powered speech recognition inputs to provide information.

business phone service

How does an IVR service work?

Acefone’s offers hosted IVR services that empowers you with a cloud-driven, no-hardware solution for seamless call management. With its intuitive UI and AI-led infrastructure, you can easily configure call flows, create multi-level menus, and set call routing to ensure customers reach the right department. Acefone’s IVR calling software supports text-to-speech, multilingual options, and CRM integrations, enabling personalized interactions and automated self-service.

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How to use IVR Software?

To use an IVR software, you must begin by assigning it a name and linking it to a virtual number. Design the IVR structure by setting up a welcome message using text-to-speech or an uploaded recording. Define keypress options such as routing calls to agents, playing messages, or sending callers to voicemail. Once the setup is complete, save and activate the IVR, then test it to ensure smooth operation.

Benefits of IVR System

Why Businesses Prefer Acefone?

Acefone’s AI-powered multi-level interactive voice response (IVR) solution automates your customer calls for greater efficiency. With enhanced call management, lesser operational costs, text-to-speech, data driven insights and remote work support, you get the maximum ROI.

auto answer incoming calls

Auto-Answer Incoming Calls

Automatically answer incoming calls and provide customers with a self-help navigation menu for simple queries.

build professional brand image

Build Professional Brand Image

Reflect a professional brand image in every customer conversation by greeting callers with a warm voice message.

maximize first call resolution

Maximize First Call Resolution

Redirect calls to the best-suited agent and ensure a successful query resolution in the first call itself.

deliver rich customer experience

Deliver Rich Customer Experience

Drive customer satisfaction by giving them the option to engage with support executives via call, AI chatbot and email.

Have Questions?

Learn all about our IVR calling software from our experts.

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Popular Features of Hosted IVR Services

call detail records

Call Detail Records

Review your team’s performance by keeping a check on the live status of active, on-hold and disconnected calls.

live call monitoring

Live Call Monitoring

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

text to speech

Text-to-Speech

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

end to end encryption

End-to-end Encryption

Ensure privacy and complete control over the security of your data with end-to-end encryption.

call recording

Call Recording

Keep a tab on every customer conversation and never miss out on any valuable information.

schedule callbacks

Schedule Callbacks

Allow customers to schedule callbacks and connect with agents per their convenience.

IVR for Smarter Customer Interactions

Acefone's IVR services help businesses across BFSI, Ecommerce, BPO, Healthcare, Logistics, EdTech, and other industries automate inbound calls, route customers to the right department, enable self-service, and deliver faster, more personalized support at scale.

BFSI

  • Auto-dial loan repayment and EMI reminders.
  • Run insurance renewal and policy follow-up campaigns.
  • Qualify loan and credit card leads at scale.

Retail & Ecommerce

  • Verify Cash on Delivery (COD) orders before dispatch.
  • Recover abandoned carts with automated follow-up calls.
  • Promote seasonal offers and loyalty campaigns in bulk.

Healthcare

  • Send appointment and diagnostic test reminders.
  • Follow up with patients after consultations or procedures.
  • Run preventive healthcare and vaccination campaigns.

EdTech

  • Qualify student inquiries from multiple lead sources.
  • Schedule demo classes and admission counseling calls.
  • Send automated fee payment and enrollment reminders.

Logistics

  • Auto-dial delivery updates for last-mile partners.
  • Run collections campaigns for COD non-deliveries.
  • Bulk outbound for driver and vendor onboarding.

BPO

  • Launch high-volume sales and telemarketing campaigns.
  • Conduct customer surveys and feedback collection. 
  • Run collections, retention, and upselling campaigns at scale.
automobile mobility

Value Based IVR Services Pricing, from ₹1,599/-

Save up to 30% on all plans and get:

  • Unlimited Calling
  • One DID Number
  • One Year CDR
  • & more...
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Backend support is exceptionally quick... we get resolution literally within minutes. It has transformed our operational efficiency.

Harsh Bhasin, Zonal Manager

makemytrip

Acefone significantly enhanced our Team Leaders' ability to monitor and improve performance across all distributed teams.

Akriti Kohli, Cars24

cars24

Acefone has been fantastic. Their quick support has proved to be highly beneficial. We've found a long-term partner in them.

Nikhil Thapar, Marketing Specialist

sap
2X order conversion rate

With Acefone, our order-confirmation workflow became fully structured. The Voice Bot handled 100,000+ COD calls while our dialer team focused on high-value exceptions, doubling our successful conversions. Better visibility, better tracking, and a system that finally scales with us.

Associate Director, Inside sales and Operations

pickrr
3X agent productivity in 8 weeks

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh, Sales Director

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Wish to know more about IVR Software?

An Interactive Voice Response (IVR) number is business phone number that has an integrated menu-driven system for smoother call routing. You can set up an IVR that allows your customers to reach the desired department by entering inputs through their dial pads.

An IVR designer is a tool which helps you create and manage IVR system for your business. Here are the key features of an automated IVR designer:

  • Visual call flow builder

    This feature allows you to visually design the sequence of prompts, menus, and options callers will encounter.

  • Pre-built templates

    Some modern IVR solution providers may offer pre-designed templates for common scenarios like appointment scheduling.

  • Text-to-speech conversion

    With this functionality, you can write call scripts and convert them into audio messages for your IVR service.

  • Integration with other systems

    Most solutions integrate with your existing CRM or other systems to personalize the IVR experience for callers.

The quality of the system depends on the providers. To select the right one, start by defining your IVR needs, like call routing complexities, virtual number requirements or multilingual support. Then analyze the highest rated IVR vendors and choose the one with reliable infrastructure, strong customer support, and flexible pricing.

Here are a few factors to keep in mind while selecting an option:

  • Seamless Setup & Scalability

    The solution should be easy to install and should adapt to your growing business needs.

  • Intuitive Design

    You should get crystal-clear menus for effortless caller navigation.

  • Self-Service Powerhouse

    The solution should empower callers with options to resolve issues independently.

  • Real-Time Insights

    You should get valuable data to optimize call routing and agent performance.

  • Cloud-Based Advantage

    The solution should be accessible from anywhere, anytime, with minimal service interruptions.

  • Call Center

    A call center is a department that handles incoming and outgoing phone calls. Live agents answer customer questions, provide support, and process orders.

  • Interactive Voice Response (IVR)

    IVR is a technology that automates caller interactions. It uses pre-recorded messages and in-call menus to guide callers through various options, like selecting a department, checking account information, or making simple transactions.

Here are some popular advantages of IVR systems:

  • Faster Resolutions and Happier Customers

    IVR systems direct callers to the right department or agent faster, reducing wait times and improving customer satisfaction.

  • Empowering Customers and Agent Efficiency

    These systems automate simple tasks like checking account balances and free-up support agents to handle more complex issues.

  • 24/7 Availability

    IVR solutions are available 24/7, allowing customers to get information or complete tasks even outside of business hours.

  • Data-Driven Improvements

    IVR systems collect data from customer interactions, which can help you improve customer service and marketing efforts.

Startups, SMBs, large companies, contact centers, government agencies, and service providers use IVR services to automate and optimize customer inquiries or service requests.

At Acefone, our onboarding experts help you set up your IVR system and configure all the required workflow. Reach out to our experts will get you set up in no time.

IVR cots varies according to the providers. To know the detailed plans and packages for interactive voice response (IVR), you can head over to our pricing page. At Acefone, you get value centric features at highly competitive rates.

Yes, a hosted IVR service is highly beneficial for enterprises because they help automate call routing, improve customer service, and reduce operational costs.

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