Page 11 – Blog

Chatbots and Human Agents: Which is Better for Customer Service?

The man vs machine battle has now reached its peak. With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically. Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]

Customer Service Quotes to Get You Motivated This Year

In a hyper-competitive market, the future of any business depends on the quality of customer service and experiences it delivers. A brand that delivers great experiences not only retains customers better, it is also likelier to benefit from positive word of mouth marketing and thus, enjoy more conversions. As per studies, 32% of customers are […]

How Acefone’s Features Ensure Easy and Seamless Calling?

We all know the frustrations of a poor connection—the inability to comprehend voice calls that drop mid-sentence, or worse, missing a message owing to the lack of basic tools. Whatever your communications issues have been in the past, Acefone is sure to have the solution you need. Acefone is the UK’s leading and trusted cloud […]

Dos and Don’ts of Securing your VoIP Communications

Voice over Internet Protocol (VoIP) is an ideal, cost-effective solution that benefits businesses of all scales and sizes. The technology facilitates both inbound and outbound communication over the Internet. A VoIP phone system converts analogue voice signals to digital data packets and sends them over the broadband line. While the technology brings with it many […]

Inbound-Outbound IVR: The Best Combination to Get More Customers

Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]

why business should focus on internal communication

Why Businesses Should Focus on Internal Communication?

For any business to do well, it is important that they pay attention to their customer communications. However, even more important than external communications is internal communications. Healthy internal communication not only keeps employees happy and connected to your business but is also an amazing way to provide an effective flow of communication between departments. […]

Should you Use a Dedicated IP phone a Softphone or Just your Mobile Device with Your VoIP Solution

Which VoIP Phone is Right for You? IP, Softphone, or Mobile?

Business phones are crucial components of business communications. Not only are they needed for interacting with customers, but they also enable seamless communication between employees. Over time, offerings of business phones have improved tremendously. From being a measly phone box, crawling its wires across the office floors, business phone lines are now taking the advantages […]

What is CRM Integration and How Does It Help in Strengthening Customer Relationships?

Businesses have managed the relationship with their customers for a time immemorial. For a long time, these relationships had largely been driven through direct contact with customers. Today, a plethora of software modules are available to automate customer relationship management processes in an efficient manner while driving the costs down. These are called Customer Relationship […]

5 Practical Ways to Reduce Shopping Cart Abandonment Rates

Online shopping, the new face of retail, has its share of unique instances. Can you imagine walking into a physical store and putting items in your shopping basket only to realise you don’t need these things in the first place? No, right? But this is a normal consumer habit in the world of online shopping. […]

Here’s How Cloud Telephony Empowers Your B2B Sales Ops

“B2B or business-to-business buyers don’t go to work and forget what they do as humans. There’s a new normal that blurs the line between B2B and B2C. They just want things personalised,” says Brian Solis, principal analyst and author of Altimeter Group. Well, it’s no secret that buyers today expect solutions curated especially for them. […]