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How
Housing.com Achieved 30–32% Connectivity on 1 Lakh Monthly Leads
They built a high-volume Click-to-Call (C2C) setup to connect interested property seekers with agents in real time.

Housing.com generates a massive volume of high-intent property inquiries every month. With property decisions being time-sensitive and lead interest fading fast, the team needed a way to connect prospects and agents quickly, reliably, and at scale. All this, without losing leads to missed calls or delayed follow-ups.
Challenges
Inconsistency in connecting property seekers with the right agent at the right time leading to missed connections, which resulted in lost opportunities and business
No two-way reach between agents and customers
No structured retry cadence for missed calls
High-volume leads difficult to Manage manually
Risk of leads going cold from delayed follow-up
Limited number capacity to support scale
No visibility into connect rates across attempts
on C2C
Deployed
Rate
Results
Housing.com deployed Acefone’s Click-to-Call (C2C) solution to connect 115+ agents through a pool of 7,000 DIDs. It resulted in seamless connectivity between customers and agents.
A structured retry cadence added to maximize the chances of reaching prospects while their interest is still fresh, without relying on agents to manually follow up. If the first attempt goes unanswered, the system automatically retries the prospect at five strategic intervals (15 minutes, +30 minutes, +3 hours, +24 hours, and +27 hours).
See How Housing.com Is Scaling
Lead Connectivity
See how a structured C2C setup and retry cadence can help your business connect
more like it helped Housing.com.
If you're interested in improving your business communication solution
With Acefone, our order-confirmation workflow became fully structured. The Voice Bot handled 100,000+ COD calls while our dialer team focused on high-value exceptions, doubling our successful conversions. Better visibility, better tracking, and a system that finally scales with us.
Associate Director
Inside sales and Operations
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