This Leading Travel Company Achieved 90% Answer Rate on Global Calling
They built high conversion cloud contact center operations to cater to their US & UK travel customers.
3-4 mins read The fast-growing travel company was driving a steady flow of inquiries from the US and UK, with prospects calling local numbers to explore customized holiday plans. Each interaction wasn’t a quick transaction. It was a 30-minute consultative call, where agents crafted end-to-end travel experiences and often closed the booking on the same call.
Challenges They Faced
Before Acefone, they did not have an established cloud contact center operation. This created operational gaps in handling international travel inquiries, quick callbacks, and long consultative conversations.
No Local Numbers for International Regions
No Reliable Telephony Infrastructure
High-volume inbound and callback workflows
Long-duration consultation calls
No Visibility into Agent Activity
See How They Achieved 90% Answer Rate on Global Calls
Download the case study to see how Acefone helped them build a high-conversion cloud contact center for US & UK customers.
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