Cloud Hosted PBX

Getting a Cloud Hosted PBX offers several advantages to your business:

• Cost Savings

  : Reduces operational and setup expenses related to hardware, maintenance, and long-distance calls.

• Scalability

  Easily add or remove the number of active users and features as your business evolves.

• Flexibility

  Access the hosted pbx phone system from anywhere with an Internet connection, supporting remote workforces.

• Valuable Features

  Utilize functionalities like call forwarding, voicemail-to-email, auto-attendants, and integration with third party CRMs and helpdesk tools.

• Reliability

  Benefit from 99.95% service uptime and disaster recovery options provided by cloud pbx providers.

Yes, most cloud pbx providers like Acefone offer free number porting services, allowing you to retain your existing phone numbers when transitioning to a cloud hosted PBX. This process involves transferring your existing numbers to the new cloud pbx phone system, ensuring continuity for your business communications.

Setting up a Cloud Hosted PBX typically requires:

• IP Phones or Softphones:

  Physical IP phones, software-based phones, or web applications accessible on devices like computers and smartphones.

• Reliable Internet Connection

  Sufficient bandwidth to handle large volume voice traffic without compromising call quality.

• Network Infrastructure

  Routers and switches that prioritize voice traffic to maintain optimal performance.

Some providers also offer mobile applications, enabling users to make and receive calls on their mobile devices. To know more about the prerequisites for a complete cloud PBX setup, head over to this blog.

Robust security is a top priority for Cloud PBX providers. Its security protocols typically include end-to-end data encryption, secure data centers, frequent security audits, and adherence to mandated industry compliances.

A stable Internet connection is crucial for the operation of a Cloud Hosted PBX. During an outage, features like call forwarding can redirect incoming calls to agents’ personal mobile devices or other backup lines, ensuring business continuity. Some cloud PBX providers like Acefone also offer n+1 redundancy, such as automatic failover to alternative networks, to mitigate potential disruptions.

The best Cloud PBX phone systems offer integration with various Customer Relationship Management (CRM) systems, email platforms, and other collaboration tools. These integrations streamline workflows, enhance productivity, and provide a unified communication experience.

Hosted PBX solutions aka Hosted PBX phones systems are natively designed to support remote work. Users can access the system from any location with an Internet connection, using IP phones, softphones, computers, or mobile applications. This flexibility ensures that remote employees remain connected across different regions, facilitating collaboration and accessibility regardless of their physical location.

The time needed to implement a Cloud PBX phone system can vary depending on the service provider and the depth of your requirements. However, many businesses can have their systems up and running within a week of their subscription.

Yes, reputable providers typically offer training sessions to help your team understand and utilize the features of the Cloud Hosted PBX system effectively. This may include "train the trainer" programs for key personnel, user guides, webinars, and ongoing support resources to address any questions or challenges that arise during usage.

While Cloud Hosted PBX systems are optimized for IP phones, it's possible to use existing analog phones by employing Analog Telephone Adapters (ATAs). These devices convert analog signals into digital ones, enabling compatibility with the cloud system. However, to fully leverage advanced features, investing in IP phones is often recommended.

Most Cloud Hosted PBX providers offer 24/7 customer support to address any technical issues or questions. Support channels may include phone assistance, email, live chat, and online knowledge bases.