WhatsApp Business Center
Manage call center operations swiftly over WhatsApp Business
Make insightful and convenient conversations with
customers over a platform they are comfortable with.
Save up to 30% on our plans.
Book Your Personalized Demo Now
Card free registration.
Trusted by 5000+ leading brands
across the globe









5.2K+ Global Customers
More than 5000 businesses trust Acefone's interactions suite for their business communication.
4.7
Rated by Users
Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.
2.5B+ Built for Volume
Our servers run more than 2.5 billion calls annually without sacrificing quality.
50% More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
Engage, Convert, and Retain Customers
Sales & Lead Nurturing
Engage leads instantly via WhatsApp calls to accelerate conversion and execute proactive follow-ups, reminders, and personalized offers.
Authentication & Verification
Confirm customer identity securely via WhatsApp calls, strengthening fraud prevention strategies through real-time verification.
HR & Internal Communication
From onboarding employees to sharing quick updates via WhatsApp business calls, address rapid crisis communication and emergency updates too.
- WhatsApp vs WhatsApp Business?
- What is the WhatsApp Business calling API?
- How does WhatsApp Business work?

What is the difference between WhatsApp Business and normal WhatsApp?
WhatsApp and WhatsApp Business serve different purposes tailored to distinct audiences. WhatsApp Business is specifically built for professional communication with customers, letting you create a verified business profile. A complete profile with a business name, description, operating hours, website links, and catalogs etc.

What is the WhatsApp Business calling API?
Unlike personal WhatsApp, the business version supports API integration, allowing seamless connections with CRMs, chatbots, and other business systems. This makes it scalable for multi-agent teams and enterprise-grade operations. When integrated through platforms like Acefone, it enables advanced features such as call logging and even video conferencing—something not available in the standard version.

How does WhatsApp Business work with Acefone?
Acefone introduces a complete communication suite, combining interactions from multiple channels into a unified inbox—voice, text, video, SMS. WhatsApp business plays a vital role here, making voice and text communication convenient for users globally. Intwined with Acefone’s Interactions Hub, it allows users to hold conversations via messaging and voice calls. Together with Acefone’s video conferencing, they give businesses from different regions a common communication channel, without paying substantial charges.
All about Hosted VoIP Phone Systems
Can I use a VoIP system as a regular business phone?
You can use a VoIP system as a regular business phone system, while offering more functionalities at a relatively lower price.
Can I use my VoIP system anywhere?
Yes, you can use your VoIP system anywhere you have a stable internet connection. This flexibility is one of the key advantages of using VoIP for business communication. Whether at home, the office, or traveling, you can make and receive calls if you have an Internet connection.
Which is the best VoIP system for your business?
Determining the best VoIP service for your business depends on several factors, including your company size, budget, specific needs, and desired features. However, there are a few fundamental factors you must keep in mind before selecting a VoIP phone system provider.
Check for flexible pricing, scalability, CRM integrations, security compliance, and reliable customer support. In case you have multinational operation, you should opt for a global VoIP service provider like Acefone with established presence in India, Canada, UK, US, and more. This will ensure your service provider understands and caters to your needs better.
How much does a VoIP business phone system cost per month?
To know the detailed plans and packages for voip phone systems, you can head over to our pricing page. At Acefone, you get value centric features at highly competitive rates.
Which features are required for the best VoIP system for offices?
A robust VoIP office phone system is vital for modern businesses. It ensures optimal productivity and service availability by enabling internet-based communication. Companies big and small must consider these key features when selecting the best VoIP system for their office:
-
Flexible User Management
A scalable business VoIP phone system can accommodate growth without requiring significant hardware upgrades or complex reconfigurations.
-
Service Uptime
Reliable VoIP service ensures minimal downtime and consistent connectivity, critical for productivity.
-
Calling Functionalities
Look for features like call forwarding, voicemail-to-email, call recording, and conference calling to streamline communication.
-
CRM Integration
Seamless integration with other business tools, such as CRM and calendar apps, enhances efficiency.
-
Multi-Layered Security Protocols
Robust security measures, including end-to-end encryption and firewall protection, safeguard sensitive business information.
-
Mobile Compatibility
Mobile apps allow employees to stay connected on the go, making remote work and flexible schedules more manageable.
-
Campaign Management
User-friendly administration tools simplify setup, configuration, and maintenance.
By prioritizing these features, you can select a VoIP system that empowers your team and drives business success.
How much time does it take to set up the best VoIP system for me?
The time required to set up a VoIP system varies depending on factors such as the complexity of your business, chosen provider, and the features you need. With the right approach, however, you can have your business VoIP phone system up and running relatively quickly.
Here's a general timeline:
-
Provider Selection
Research and choose a reliable VoIP provider that aligns with your business needs. This process can take a few days.
-
Hardware Setup
If you're using physical VoIP phones, the setup time will depend on the number of devices and the complexity of the network configuration. This can typically be done within a few hours up to a day.
-
Software Configuration
Configure your VoIP software, including user accounts, call routing, and other settings. This process can take anywhere from a few hours to a day, depending on the complexity of your requirements.
-
Testing and Training
Thoroughly test your VoIP system to ensure all features are working correctly. Train your employees on how to use the system effectively. This can take a few hours up to a day.
What is the difference between hosted VoIP systems and traditional landlines?
VoIP systems transmit calls over the Internet, offering advanced features, flexibility, and cost savings. Landlines use copper wires, which lack the scalability and integration options of a VoIP office phone system.
What is the difference between hosted VoIP and on-premises VoIP?
A hosted VoIP phone system operates entirely in the cloud, managed by a service provider, making it scalable and easy to maintain. In contrast, on-premises VoIP systems require physical hardware on-site, demanding higher upfront costs and IT support for maintenance.
Are VoIP phone systems secure for business communications?
Yes, modern VoIP systems implement robust security measures like encryption, firewalls, and fraud detection to protect business communications. When choosing a VoIP office phone system, ensure the provider complies with industry standards for data security and privacy.
What internet speed is required for seamless VoIP calls?
For a high-quality VoIP office phone system, a minimum of 100 kbps per concurrent call is recommended. Reliable business VoIP phone systems also leverage features like bandwidth optimization to ensure consistent call quality, even during high internet usage.
Can VoIP systems integrate with my existing CRM or business tools?
Yes, business VoIP phone systems are designed to integrate seamlessly with CRM platforms, helpdesks, and other tools. These integrations enhance productivity by enabling call tracking, customer data access, and workflow automation within a unified platform.
How does VoIP ensure call quality and prevent dropped connections?
VoIP phone systems use technologies like Quality of Service (QoS), jitter buffers, and adaptive codecs to maintain call quality. Hosted VoIP phone systems also rely on robust cloud infrastructure to minimize latency and prevent dropped connections.
What happens to my VoIP system during an internet outage?
Business VoIP phone systems often include failover features like call forwarding to mobile numbers during outages. A reliable hosted VoIP phone system provider can also offer backup solutions to maintain communication continuity.
Can VoIP systems support video conferencing and other unified communication features?
Yes, most VoIP phone systems come with integrated unified communication tools, including video conferencing, instant messaging, and file sharing. Hosted VoIP phone systems make these features accessible through a single platform, enhancing collaboration for businesses.
WhatsApp Call Center Benefits
Seamless, Secure, and Compliant WhatsApp Business Calls
Acefone’s WhatsApp Call center offers your business, empowering sales and marketing campaigns. Stay ahead of the competition with advanced voice and integration capabilities and convert more leads into valuable deals.

Enhanced Customer Engagement
Make multi-channel interactions smoother for agents and customers alike.

Reduced Operational Costs
WhatsApp communication costs significantly less than traditional phone systems.

Reduced Customer Churn
Rapidly addressing customer issues improves overall satisfaction and reduces churn rates.

Robust Security & Compliance
Secure all customer communications with WhatsApp’s built-in encryption.
Have Questions?
Learn about Acefone's Whatsapp Business Center from our experts.
Features that elevate your business communication
Click to call
Select recipient number, hit dial, and connect with customers instantly.
Unified Inbox
View your communication from all channels in a single panel.
Call Scheduling
Schedule alerts and triggers for missed calls from warm leads.
Video Conferencing
Set video meetings for authentication, training, and product demonstrations.
Campaign Management
Effortlessly handle campaigns for multiple goals and regions from a single screen.
Disposition notes
Add conversation outcomes and vital notes for later references.
See how it works
Explore Acefone's VoIP Phone System
WhatsApp Call Center Integrations
Customize your WhatsApp call center for your business with preferred CRMs and helpdesk services.
Explore all integrationsValue Based WhatsApp Call Center Pricing, from $10.99/-
Save up to 30% on all plans and get:
- Unlimited Calling
- One DID Number
- One Year CDR
- & more...
WhatsApp Call Center Savings Calculator
Check out our easy to use savings calculator to compare a traditional phone system with a WhatsApp Call Center.
- 0
- 1250
- 2500
- 3750
- 5000
- 5
- 30
- 60
- 90
- 120
- 150
To save 48.83%*
When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.
Lee M.
Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.
Patryk Weglarz
United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.
Gordon R.
Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.
William A.
Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.
Gemma L.
Proprietor, Accounting

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.
Suresh
Sales Director
Deliver Memorable Communication Experiences with
Read More About WhatsApp Call Center
Grow your business with the right information at your fingertips
You're at the start of something special.
Try our cloud communication solutions today.
