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WhatsApp Business Center

Manage call center operations swiftly over WhatsApp Business

Make insightful and convenient conversations with
customers over a platform they are comfortable with.

Save up to 30% on our plans.

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Trusted by 5000+ leading brands
across the globe

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uber
honda

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 stars black Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

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WhatsApp Business Center Overview

Engage, Convert, and Retain Customers

analytics

Sales & Lead Nurturing

Engage leads instantly via WhatsApp calls to accelerate conversion and execute proactive follow-ups, reminders, and personalized offers.

secure call

Authentication & Verification

Confirm customer identity securely via WhatsApp calls, strengthening fraud prevention strategies through real-time verification.

supervise call quality

HR & Internal Communication

From onboarding employees to sharing quick updates via WhatsApp business calls, address rapid crisis communication and emergency updates too.

business phone system

What is the difference between WhatsApp Business and normal WhatsApp?

WhatsApp and WhatsApp Business serve different purposes tailored to distinct audiences. WhatsApp Business is specifically built for professional communication with customers, letting you create a verified business profile. A complete profile with a business name, description, operating hours, website links, and catalogs etc.

business phone service

What is the WhatsApp Business calling API?

Unlike personal WhatsApp, the business version supports API integration, allowing seamless connections with CRMs, chatbots, and other business systems. This makes it scalable for multi-agent teams and enterprise-grade operations. When integrated through platforms like Acefone, it enables advanced features such as call logging and even video conferencing—something not available in the standard version.

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How does WhatsApp Business work with Acefone?

Acefone introduces a complete communication suite, combining interactions from multiple channels into a unified inbox—voice, text, video, SMS. WhatsApp business plays a vital role here, making voice and text communication convenient for users globally. Intwined with Acefone’s Interactions Hub, it allows users to hold conversations via messaging and voice calls. Together with Acefone’s video conferencing, they give businesses from different regions a common communication channel, without paying substantial charges.

All about Hosted VoIP Phone Systems

You can use a VoIP system as a regular business phone system, while offering more functionalities at a relatively lower price.

Yes, you can use your VoIP system anywhere you have a stable internet connection. This flexibility is one of the key advantages of using VoIP for business communication. Whether at home, the office, or traveling, you can make and receive calls if you have an Internet connection.

Determining the best VoIP service for your business depends on several factors, including your company size, budget, specific needs, and desired features. However, there are a few fundamental factors you must keep in mind before selecting a VoIP phone system provider.

Check for flexible pricing, scalability, CRM integrations, security compliance, and reliable customer support. In case you have multinational operation, you should opt for a global VoIP service provider like Acefone with established presence in India, Canada, UK, US, and more. This will ensure your service provider understands and caters to your needs better.

To know the detailed plans and packages for voip phone systems, you can head over to our pricing page. At Acefone, you get value centric features at highly competitive rates.

A robust VoIP office phone system is vital for modern businesses. It ensures optimal productivity and service availability by enabling internet-based communication. Companies big and small must consider these key features when selecting the best VoIP system for their office:

  • Flexible User Management

    A scalable business VoIP phone system can accommodate growth without requiring significant hardware upgrades or complex reconfigurations.

  • Service Uptime

    Reliable VoIP service ensures minimal downtime and consistent connectivity, critical for productivity.

  • Calling Functionalities

    Look for features like call forwarding, voicemail-to-email, call recording, and conference calling to streamline communication.

  • CRM Integration

    Seamless integration with other business tools, such as CRM and calendar apps, enhances efficiency.

  • Multi-Layered Security Protocols

    Robust security measures, including end-to-end encryption and firewall protection, safeguard sensitive business information.

  • Mobile Compatibility

    Mobile apps allow employees to stay connected on the go, making remote work and flexible schedules more manageable.

  • Campaign Management

    User-friendly administration tools simplify setup, configuration, and maintenance.

By prioritizing these features, you can select a VoIP system that empowers your team and drives business success.

The time required to set up a VoIP system varies depending on factors such as the complexity of your business, chosen provider, and the features you need. With the right approach, however, you can have your business VoIP phone system up and running relatively quickly.

Here's a general timeline:

  • Provider Selection

    Research and choose a reliable VoIP provider that aligns with your business needs. This process can take a few days.

  • Hardware Setup

    If you're using physical VoIP phones, the setup time will depend on the number of devices and the complexity of the network configuration. This can typically be done within a few hours up to a day.

  • Software Configuration

    Configure your VoIP software, including user accounts, call routing, and other settings. This process can take anywhere from a few hours to a day, depending on the complexity of your requirements.

  • Testing and Training

    Thoroughly test your VoIP system to ensure all features are working correctly. Train your employees on how to use the system effectively. This can take a few hours up to a day.

VoIP systems transmit calls over the Internet, offering advanced features, flexibility, and cost savings. Landlines use copper wires, which lack the scalability and integration options of a VoIP office phone system.

A hosted VoIP phone system operates entirely in the cloud, managed by a service provider, making it scalable and easy to maintain. In contrast, on-premises VoIP systems require physical hardware on-site, demanding higher upfront costs and IT support for maintenance.

Yes, modern VoIP systems implement robust security measures like encryption, firewalls, and fraud detection to protect business communications. When choosing a VoIP office phone system, ensure the provider complies with industry standards for data security and privacy.

For a high-quality VoIP office phone system, a minimum of 100 kbps per concurrent call is recommended. Reliable business VoIP phone systems also leverage features like bandwidth optimization to ensure consistent call quality, even during high internet usage.

Yes, business VoIP phone systems are designed to integrate seamlessly with CRM platforms, helpdesks, and other tools. These integrations enhance productivity by enabling call tracking, customer data access, and workflow automation within a unified platform.

VoIP phone systems use technologies like Quality of Service (QoS), jitter buffers, and adaptive codecs to maintain call quality. Hosted VoIP phone systems also rely on robust cloud infrastructure to minimize latency and prevent dropped connections.

Business VoIP phone systems often include failover features like call forwarding to mobile numbers during outages. A reliable hosted VoIP phone system provider can also offer backup solutions to maintain communication continuity.

Yes, most VoIP phone systems come with integrated unified communication tools, including video conferencing, instant messaging, and file sharing. Hosted VoIP phone systems make these features accessible through a single platform, enhancing collaboration for businesses.

WhatsApp Call Center Benefits

Seamless, Secure, and Compliant WhatsApp Business Calls

Acefone’s WhatsApp Call center offers your business, empowering sales and marketing campaigns. Stay ahead of the competition with advanced voice and integration capabilities and convert more leads into valuable deals.

enhanced customer engagement

Enhanced Customer Engagement

Make multi-channel interactions smoother for agents and customers alike.

reduced operational costs

Reduced Operational Costs

WhatsApp communication costs significantly less than traditional phone systems.

reduced customer churn

Reduced Customer Churn

Rapidly addressing customer issues improves overall satisfaction and reduces churn rates.

robust security compliance

Robust Security & Compliance

Secure all customer communications with WhatsApp’s built-in encryption.

Have Questions?

Learn about Acefone's Whatsapp Business Center from our experts.

Features that elevate your business communication

click to call api

Click to call

Select recipient number, hit dial, and connect with customers instantly.

auto call distribution

Unified Inbox

View your communication from all channels in a single panel.

smart call routing

Call Scheduling

Schedule alerts and triggers for missed calls from warm leads.

live call monitoring

Video Conferencing

Set video meetings for authentication, training, and product demonstrations.

automated dialing

Campaign Management

Effortlessly handle campaigns for multiple goals and regions from a single screen.

call disposition

Disposition notes

Add conversation outcomes and vital notes for later references.

See how it works

Explore Acefone's VoIP Phone System

WhatsApp Call Center Integrations

Customize your WhatsApp call center for your business with preferred CRMs and helpdesk services.

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Value Based WhatsApp Call Center Pricing, from $10.99/-

Save up to 30% on all plans and get:

  • Unlimited Calling
  • One DID Number
  • One Year CDR
  • & more...
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WhatsApp Call Center Savings Calculator

Check out our easy to use savings calculator to compare a traditional phone system with a WhatsApp Call Center.

Current Month Bill $1250
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Number of users 40
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Calling Destination
Features
Addons
Your Current Bill $1250
Bill With Acefone $639.60
Your Saving $610.40

To save 48.83%*curve arrow

*T&C Apply

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When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

capterra

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

trustpilot

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

capterra

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

capterra

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

capterra

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

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