Recent years have seen the rise of omnichannel communication. However, despite newer channels becoming popular, calling remains a key medium of communication. Especially when it comes to cold outreach, customers are more likely to respond to a human instead of a text message or chatbot. Predictive dialers come as a blessing in this scenario. They […]
With so many technologies and services sprouting up these days, it is always important to be updated. Unless your business is always using the newest technology, it will lag behind the competition. One of these updated technologies that can be used, especially by call centers, is the cloud-based auto dialer. Hosted auto dialers are SaaS […]
New premium capability within Acefone’s unified cloud-based communication platform helps enterprises analyze post-call interactions for sentiment, compliance, agent performance, and churn risk. India — September 29, 2025: Acefone, a leading cloud communication platform, announced the launch of AI-powered Post Call Analytics. It is an add-on, paid analytics capability that transforms voice calls into structured, decision-ready […]
When the 56th GST Council meeting concluded on September 3, 2025, multiple Indian business leaders sat glued to their television screens. They hoped their phone bills would finally see relief. The reality? GST on telecom services remains firmly at 18%, unchanged despite the government’s ambitious GST 2.0 reforms. If you are a CPaaS provider or […]
Communication is the backbone of modern companies. Companies rely heavily on cross-functional team collaborations to be able to make progress. Within the modern working environment, remote work has made this need for communication even more critical. Majority of communication within teams happens via cloud-based communication apps. Whether it’s sharing information, files, or making calls, cloud […]
Tired of losing hours to the same repetitive tasks? You’re not alone. According to a study by Clockify, employees spend 62% of their time on repetitive tasks. Their time is occupied by writing emails, updating timesheets, formatting documents, and entering the same data on different apps. Maybe you just brush them off as a part […]
As a widely used call center software, auto dialers automate and expedite the process of customer outreach. Many businesses these days use auto dialer software to manage marketing campaigns efficiently and drive sales consistently. They even have option to choose from different types of automatic dialing solutions – preview dialers, predictive dialers and progressive […]
If you’re thinking about building a customer support team in India— smart move. Home to over two million call center employees, it is one of the world’s hot spots for customer support talent. Companies like British Airways, Dell, and Microsoft all rely on Indian professionals for managing their operations. It’s easy to see why too; […]
Ever since the traditional contact center services have shifted to cloud, customer communication hasn’t been the same. The new and improvised version aka. Contact Center as a Service (CCaaS) has taken the world by storm, with their market share expected to reach $24.45 billion by 2032. Also known as Contact Center SaaS, it is one […]
Picture this: Business is booming, and your company is welcoming a heavy inflow of phone calls. Unfortunately, your separate phone lines are constantly engaged and thus, customers cannot communicate with your agents. In this scenario, you may be potentially encouraging your consumers to trust your competitors instead. How can the matter be rectified? It’s as […]
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