As the world continues to fight its way out of the global pandemic, one of the fastest emerging trends that many people are willing to venture into is that of freelancing. Freelancing offers people a much greater level of flexibility and comfort as they get to work from wherever they like, whenever they like. According […]
From the way we connect with people to how we consume information and purchase goods—we prefer everything to be seamless and quick. The scenario is no different for your customers. They no longer just look for affordable products. They prioritise speed, accessibility, flexibility, and convenience. In fact, today, offering convenience is better than being better. […]
The relationship between brands and customers has evolved rapidly over the past few years. With this new digital era, the introduction of social media, as well as improving communication technology, has brought the entire world much closer. This is also reflected in the dynamics between customers and companies. Businesses today are constantly on the lookout […]
Leads are the starting point for any business setup, and the number and growth of these leads translate directly into the operation’s success. In simple terms, more qualified leads = more sales. The importance of lead generation and nurturing for business success is evident from the necessity of the ‘door-to-door’ salesmen, who relied on their […]
As the e-commerce industry flourishes, e-retail revenues are expected to rise to a figure as steep as 5.4 trillion US dollars in the year 2022. Although presently Indian businesses use centralized virtual numbers for managing huge volumes of incoming calls, now there are providers that also help businesses procure Indian virtual numbers. Even today, a phone call continues to […]
The year 2020 will surely go down in history as one of the most eventful years of the 21st century, courtesy of the COVID-19 pandemic and the ensuing lockdown. The virus led to the breakdown of existing systems and structures for new world order. New protocols were introduced to contain the virus and counter the […]
The meaning of Interactive voice response or IVR is an automated system that interacts with the caller. The caller hears the IVR system menu, presses keys on the phone as prompted by the IVR, and the system responds appropriately. On the basis of the responses provided by the caller, the IVR either provides the required […]
Everyone knows about Prime Day, and how the company builds it up and even how much the customers anticipate it. Large businesses like Amazon have big budgets and marketing spend to be able to spread their offers and messages worldwide, but can small businesses create the same hype? Yes. With cloud communications, businesses of any […]
There’s a saying that goes: you can’t clap with one hand. A business doesn’t exist in silos. It involves people on either side of the graph—supply and demand, as it were. You cannot operate solely on numbers and business theories, with a one-track mind akin to a horse wearing blinkers. What we’re getting at is […]
VoIP phone systems are changing the communications market rapidly. Being at the forefront of technology, VoIP solutions are flexible, economical and allow businesses to reinvent their communications framework, thereby allowing them to scale efficiently. As the COVID-19 pandemic hit the world, ways to do business changed drastically. Increased remote working, improved online customer service and […]
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