Happy customers are the mainstay of success for all types of businesses. All one needs to do is understand their expectations and be proactive. Listen closely to look for opportunities and pay attention to everything a customer says. Thankfully, gathering loads of insights with your contact center operations is not a tough task at all, […]
According to the Office for National Statistics, almost 1.7 million people in the UK work from home. This amounts to approximately 5% of the 32.6 million working population. The report also states that 8.7 million people have worked from home at some point in time. Though several companies are still getting accustomed to the shift […]
Voice over Internet Protocol (VoIP) is fast becoming the primary phone service option preferred by most consumers and businesses. Global Insights Market Inc. projects that the VoIP market will hit $55 billion by 2025. A significant factor contributing to this growth is the increasing popularity of workforce mobility and extensive features that VoIP offers, like […]
Technology has helped companies expand successfully despite facing several challenges—even more so for start-ups. The most important part of establishing your start-up is to strike the right chord with your target audience. Your contact center plays a cardinal role in connecting with customers and reflecting your brand in the right way. Therefore, you need to […]
When you run a business, you should expect phone lines to keep buzzing throughout the day. A ringing phone is often the sign of a prospective customer, but that’s not always the case. At times, you may get swarmed with spam calls—the last thing any agent would want to encounter. In fact, spam calls are […]
The year 2020 was a challenge for all businesses, large and small. The retail industry was one of the worst-hit in the pandemic as many brick-and-mortar stores were forced to close their shutters due to the pandemic situation. People were not able to visit stores, strict restrictions on limiting the crowd were enforced, and many […]
A telephony system is a fuel that runs every contact center. It helps your representatives connect with your target audience efficiently and vice versa. However, you should note that having just any telephone system will not serve the purpose. The evolution of technology in PBX systems has resulted in numerous state-of-the-art capabilities. Incorporating one that […]
“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz, speaker and trainer According to Microsoft’s State of Global Customer Service statistics, 58% of customers believe that customer service affects their choice of a brand. Meanwhile, 61% of customers do not prefer to […]
Every business has one ultimate goal––to make profits. The only way to thrive in such competitive and saturated markets is by focussing on innovative marketing strategies. SMS marketing is one such strategy that will help you boost your revenues. With smartphone users increasing to more than 90% of the population, it is imperative for businesses […]
Every business, based on its industry type, faces a myriad of challenges. An organization that is from a non-IT background may find it difficult to maintain an in-house IT team. Similarly, a software company may find it tedious to handle an asset management team. The best workaround to overcome these challenges is to outsource certain […]
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