In the call center industry, dialers are becoming increasingly popular and essential for all outbound purposes. They give an efficient way out for businesses wanting to connect with a broad audience. These outbound dialers come in types such as predictive dialer, preview dialer, auto dialer progressive dialer, and more. All these dialers have one or […]
Irrespective of your organizations size and the industry, Interactive Voice Response (IVR) caters to every type of business perfectly. Besides providing a communication platform, it has proved to be a great customer engagement tool that has bridged the gap between customers and businesses. This guide aims to take you through What, why, and How of […]
Almost everyone must have heard it once, that it is cheaper to retain customers than to find a new one. This is true for nearly all organization, no matter what the industry, but most businesses tend to overlook it while planning for the future. Most organizations hardly make an effort to re-engage their customers once […]
As the famous saying goes, Conversations lead to Conversions This saying holds true for all the businesses aiming to attract and convert leads. In fact, as per a survey, there is a strong connection between the number of conversations that agents have each day to their performance. An average sales rep has around six conversations a […]
According to a report released by Dynmark International, the open rate for SMS or text messages has already exceeded by 98%. Further, 90% of the text messages are read within 3 seconds from delivery. The high and fast open rate has made SMS a key component of omnichannel customer communication. A large percentage of customers […]
India is home to more than 3000 new businesses, third biggest base on the planet, with 800+ new companies being propelled annually. With the rapid increase in the number of start-ups and other companies, the major concern for these companies remains customer privacy. We share our phone numbers every day with various apps and websites for several […]
It is no news that online messaging platforms have hijacked the traditional texting service without warning. With the facility of fast internet connection and instant messaging apps in the pockets, almost everyone is using some online messaging platform to communicate. And while we thought SMS is nearing its end, good news in the form of […]
If your customer facing teams still run on manual dialing, here’s a reality check: Your agents are either waiting idly between calls, or your customers hang up before anyone answers. There’s rarely a middle ground with manual dialing, and both scenarios are costing you conversions. The solution? Automated dialer system like predictive and progressive dialers. […]
According to Reuters.com, The Interactive Voice Response Market is expected to witness growth at a CAGR of 7% during the forecast period from 2017 to 2023. Increasingly being employed by a variety of business organizations, the global market is expected to reach an estimated value of USD 3.7 Bn by the end of 2023. The […]
A toll-free number is not only a strong medium of communication but is also useful in attracting and converting leads which gives a notable boost to sales and ROI. Also, it works wonders for enterprises which regularly deal with customers. If toll-free numbers are marketed on the right platform, targeting the right target audience, it can lead […]
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