Almost everyone must have heard it once, that it is cheaper to retain customers than to find a new one. This is true for nearly all organization, no matter what the industry, but most businesses tend to overlook it while planning for the future. Most organizations hardly make an effort to re-engage their customers once […]
As the famous saying goes, Conversations lead to Conversions This saying holds true for all the businesses aiming to attract and convert leads. In fact, as per a survey, there is a strong connection between the number of conversations that agents have each day to their performance. An average sales rep has around six conversations a […]
Studies analyzing millions of messages indicate that SMS open rates remain consistently high at around 98%. The high and fast open rate has made SMS a key component of omnichannel customer communication. A large percentage of customers these days interact with businesses and brands by sending text messages. Likewise, most businesses use text messages as […]
India is home to more than 3000 new businesses, third biggest base on the planet, with 800+ new companies being propelled annually. With the rapid increase in the number of start-ups and other companies, the major concern for these companies remains customer privacy. We share our phone numbers every day with various apps and websites for several […]
It is no news that online messaging platforms have hijacked the traditional texting service without warning. With the facility of fast internet connection and instant messaging apps in the pockets, almost everyone is using some online messaging platform to communicate. And while we thought SMS is nearing its end, good news in the form of […]
If your customer facing teams still run on manual dialing, here’s a reality check: Your agents are either waiting idly between calls, or your customers hang up before anyone answers. There’s rarely a middle ground with manual dialing, and both scenarios are costing you conversions. The solution? Automated dialer system like predictive and progressive dialers. […]
According to Reuters.com, The Interactive Voice Response Market is expected to witness growth at a CAGR of 7% during the forecast period from 2017 to 2023. Increasingly being employed by a variety of business organizations, the global market is expected to reach an estimated value of USD 3.7 Bn by the end of 2023. The […]
A toll-free number is not only a strong medium of communication but is also useful in attracting and converting leads which gives a notable boost to sales and ROI. Also, it works wonders for enterprises which regularly deal with customers. If toll-free numbers are marketed on the right platform, targeting the right target audience, it can lead […]
IVR surveys are designed to receive feedback on the working of an organisation. Potential audience for these surveys is majorly the existing customers using the product. Although, IVR surveys are a consistent and proven way to understand customers expectation, but if not appropriately managed these can render biased and unmeaningful data. Here are a few […]
Do you remember how a passbook used to be the only way to check one’s bank balance a decade ago? Standing in long queues to get one’s passbook updated was an exhausting but recurring activity. Now, you have better ways to keep a tab on your account balance that does not involve cumbersome processes. In […]
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