Entries by Karan Beniwal

Are Business Phone Systems Needed in a Cellular World?

The world of communications has come a long way since Alexander Graham Bell whispered “hello” into his first telephone prototype.  Today, everyone has a mobile device in their hands, so much so that the total number of cellular mobile phones has surpassed the Earth’s total population.  No doubt, mobile technology has revolutionised the communication industry. […]

Is Hybrid Remote Working the Future?

After almost two years of working from home, employees are now returning to the office, with many others expecting to arrive back soon.  Our time away from offices has shown us a new way to look at the operational structure of companies. When lockdown restrictions began to take effect and workers were told to convert […]

Debunking Myths about Hybrid Cloud Communications

The world is moving to the cloud. While experts expect the future of data storage and communications to be running solely via the Internet sooner than later, it is hard to track this transition.  Why? Many businesses end up taking a hybrid route to reach the cloud.  The popularity of cloud-based solutions is evident in […]

Cloud Communication: Secret To Becoming A Large Organisation

All businesses start out small but dream of making it in the big leagues. It is only with the right decisions, tools, and timing (and a bit of luck), that people see their business scale to new heights. This is true for any business in any industry. If one makes the right investments, they are […]

Starting A New Contact Centre? A 5 Point Checklist That Will Keep Your Centre From Failing

Contact centres are one of the most important components of customer service. That said, it is generally known that running, or even working at, call centres is not an easy feat. For startups, managing a contact centre can be even tougher. With long odd work hours and low pay scales, agents find it difficult to […]

Rainbows and Clouds: How Cloud Services Can Help Promote the LGBTQ+ Movement

The LGBTQ+ Pride Month is celebrated every year in June across the globe to recognise the way lesbian, gay, bisexual and transgender people have shaped history. It also commemorates the 1969 Stonewall Uprising in Manhattan, a series of demonstrations that became a watershed moment for the Gay Liberation Movement.  However, despite the strong support that […]

Learn From The Best: See How These Brands Successfully Implemented Omnichannel Solutions

Has this ever happened to you?  After battling hours to install a new product, you turn to the customer helpline to seek advice. You explain your entire ordeal to one representative, then they put you on hold while they transfer your call to a specific department. Once again, you are greeted with the words, “Yes, […]

Looking For Partnership Programmes? Here’s Why Cloud Providers are Your Best Option

The power of affiliate marketing is omnipresent.  You witness it in the restaurants you visit, the clothes you wear and the online wishlists you create. All of these activities are propagated through solid word-of-mouth by your known associates.  Businesses rely on such partnership programs with publishers and other organisations to broaden their customer base. In […]

8 Qualities of a Highly Efficient Call Centre Agent

Update: This article was recently updated to provide accurate and up-to-date information on the page. A contact centre is one of the most critical setups for delivering smooth customer experiences. While advanced technologies can improve the efficiency of these services, the final call is always in the hands of those who use these technologies—agents.  There […]