The world of communications has come a long way since Alexander Graham Bell whispered “hello” into his first telephone prototype.
Today, everyone has a mobile device in their hands, so much so that the total number of cellular mobile phones has surpassed the Earth’s total population.
No doubt, mobile technology has revolutionised the communication industry. Allowing individuals to connect at a moment’s notice, almost anywhere in the world, mobile devices have helped people across the world come a bit closer.
These devices have also helped the business world, with every businessperson now connected to every other through their mobile phones.
With the introduction of the smartphone, the industry underwent another revolution. No longer were mobile devices only capable of calling other devices, but they allowed for new mediums of communication—text, email, video, social media.
The Internet was in the palm of the hands of everyone.
This fast progress shunned people away from traditional telephone systems. Take a peek around your house. Do you still own a landline? If you do, when was the last time you used it to make a call?
The same has become the story for businesses as well. With an email machine right in the hands of businesspersons, the utility of a phone system seems outdated. However, from a business perspective, phone systems are still highly beneficial to standard operations.
Let us look at why:
New age systems are cost-effective
When mobile phones were introduced, businesses were taken in by their features and ease of access. Shortly thereafter, they began to see a negligible difference in the costs of a phone system and a mobile device.
Thus, industries began to lobby for mobile phones.
However, new VoIP phone systems offer services for a fraction of the cost of legacy phone systems. Travelling across the Internet, VoIP has often been dubbed as the “future of communications” by leading industry experts.
Built with specific features for specific functions
While smartphones offer a wide range of features to an individual user, businesses have different requirements from their communication devices.
Cloud-based phone systems now offer features specifically tailored to businesses of all sizes.
Are you a small business and need an auto-attendant to receive calling customers? Thinking of expanding your business to other locations while retaining the same number?
Or are you an enterprise aiming to reduce costs by experimenting with automated communications?
New-age business phone systems offer features such as intelligent IVR, detailed analytics, and multi-channel solutions to cater to all these and many more requirements.
Business phone systems ensure high-end security
Every business demands security on all fronts, especially communications. Steve Jobs had famously called the iPhone project ‘Purple’ to prevent leaks. It wouldn’t be farfetched to say organisations are paranoid about breaches in their communication systems.
With widespread movements against phone giants like Apple over privacy concerns, a business phone system is built for trust and security. Taking advantage of the cloud, service providers offer guaranteed protection to all your communications.
Not just that, they carry out regular security and patch upgrades to ensure business phone systems remain immune to the threats of data theft and system breach events.
Some standard security measures that organisations can rely on include end-to-end encryption, multi-factor authentication, role-based authorisation, and more.
Business phone systems are now mobile!
The main concern with traditional systems was their inflexibility. Office floors were covered in seemingly never-ending wires, and yet working away from the desk was unimaginable—keeping employees confined to their office premises.
Those who had field jobs struggled too, owing to the lack of a portable communication system. All these factors led to a rise in the popularity of mobile devices.
However, modern business phone systems are now accessible on the go.
Thanks to the cloud, businesses can now access their phone system portals on smart devices such as mobile phones, tablets, and laptops from anywhere in the world. All they need is an Internet connection.
The world has truly gone mobile. The good news is that so have business phone systems.
However, replacing one with the other is not ideal.
Like the adage, “You should always keep your personal and professional life separate”, so should you keep your personal and business phone system separate.
Moreover, with specialised business features on modern-day VoIP-based phone systems, smartphones are losing the race for business communication dominance.
If you are interested in VoIP based business phone systems for your organisation, please contact us at [email protected].
Karan is a communications graduate with a passion for film and writing and is on an indefinite journey to search for and capture stories from around the world. He is currently exploring the world of content marketing to bring to life the products and services we use every day. Connect with him on Linkedin