Entries by Kritagya Pandey

Expert Opinion: An Inside Look at Customer Experience Strategies with Katie Stabler

Modern-day customers demand more than just satisfactory prices and standard services. These buyers are empowered like never before, and exceptional service is the only way to stand out and drive customer loyalty. Customer experience, thus, is no longer merely a part of your strategy—it is a way of doing business and maintaining relations.  In fact, […]

Expert Opinion : Putting “Customer” In Customer Experience With Annette Franz

Modern-day businesses are competing to serve the best customer experiences (CX) possible, and rightly so. After all, the way your customers think and feel about your brand impacts their purchasing decisions. And happy customers are likely to become returning shoppers and build a strong image for your brand. Needless to say, providing great customer service […]

Expert Opinion Series: The Subtle Art of Mastering CX with Shep Hyken

Your company’s relationship with the customers can be considered much more than improving your product ratings or reducing wait times. Understanding the customer journey is all about learning what your customers actually want and what their pain points are.  Customers don’t just buy stuff from you. They establish a whole journey of decisions, purchases, and […]

New Age Contact Centers: 5 Trends To Know

Table of content → Rise of virtual call centers → AI is here to stay → Speech analytics: future of actionable big-data → Extension of self-service options → Omnichannel contact center Change is inevitable.  Over the years, customer demands and expectations have changed and evolved considerably. Moreover, the concept of consumer experience has taken a […]

6 Reasons Why Remote Working Isn’t Just For Lockdown, It’s Here To Stay

We are navigating through some uncertain times right now. The outbreak of COVID-19 needs companies to increase corporate resilience, ensure the safety of their employees and do it all virtually! COVID-19 has reset major work trends and compelled HR leaders to rethink employee management, planning, performance, and strategies. Most of the enterprises across the globe […]

How To Create An Effective Business Continuity Plan?

In 2005, Hurricane Katrina suddenly and strongly swept through American states, damaging everything in its course. Among the businesses affected was the law firm, Breazeale Sachse & Wilson LLP. They had faced considerable losses, including access to client and business data. The firm confirmed they had no data backup strategy, nor did they save the […]