Looking for an expert opinion on selecting technology for your business? Get all the tips and insights from the industry experts.

Expert Opinion Interview With Jeff Sheehan

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

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Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…
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Expert Opinion Interview With Tiffany Carpenter

Expert Opinion: Customer Experience Is The Pillar of Modern Business Says Tiffany Carpenter

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“Focusing on the customer makes a company more resilient.” -Jeff Bezos, CEO, Amazon Resilience and agility. The two most-spoken aspects of the business arena today.…
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Annette Franz Customer Experience Interview

Expert Opinion : Putting “Customer” In Customer Experience With Annette Franz

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Modern-day businesses are competing to serve the best customer experiences (CX) possible, and rightly so. After all, the way your customers think and feel about your brand…
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Customer Service and Insight Expert Nick Lygo

Expert Opinion Series: Customer Insight Pro Nick Lygo-Baker Shares Tips On Winning At Customer Experience

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If we told you that you could buy your favourite product for a very good price, but the service afterwards would be abysmal, would you still go ahead and buy the product?…
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Art of CX With Shep Hyken

Expert Opinion Series: The Subtle Art of Mastering CX with Shep Hyken

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Your company's relationship with the customers can be considered much more than improving your product ratings or reducing wait times. Understanding the customer journey is…
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Top Women Leader in Customer Service

Women Are The MVPs of The Customer Service Game in 2020

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Customer service is more important now than it's ever been. In a world of uncertainty, the experience you can deliver to your clients is what makes them hold on to you, now…
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