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CX Expert Naeem Arif Offers Tips on How to Ace Customer Service

Experts Speak: Here’s Everything You Need to Know About CX by Naeem Arif

Business landscapes may be ever-evolving, but here’s one ultimate rule: how you prioritise customer service inevitably defines what your business means to you and to your…
Customer Service Interview With Ian Golding

Phone An Expert: Mastering Customer Service with Ian Golding

What do my customers want? Am I catering to their needs satisfactorily? What more can I do?  In a market as consumer-centric as the one we see today, these questions often…
Expert Opinion Interview With Katie

Expert Opinion: An Inside Look at Customer Experience Strategies with Katie Stabler

Modern-day customers demand more than just satisfactory prices and standard services. These buyers are empowered like never before, and exceptional service is the only way…
Expert Opinion Interview With Jeff Sheehan

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…
Expert Opinion Interview With Tiffany Carpenter

Expert Opinion: Customer Experience Is The Pillar of Modern Business Says Tiffany Carpenter

“Focusing on the customer makes a company more resilient.” -Jeff Bezos, CEO, Amazon Resilience and agility. The two most-spoken aspects of the business arena today.…
Annette Franz Customer Experience Interview

Expert Opinion : Putting “Customer” In Customer Experience With Annette Franz

Modern-day businesses are competing to serve the best customer experiences (CX) possible, and rightly so. After all, the way your customers think and feel about your brand…