Looking for an expert opinion on selecting technology for your business? Get all the tips and insights from the industry experts.

Expert Opinion Interview With Jeff Sheehan

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…
Expert Opinion Interview With Tiffany Carpenter

Expert Opinion: Customer Experience Is The Pillar of Modern Business Says Tiffany Carpenter

“Focusing on the customer makes a company more resilient.” -Jeff Bezos, CEO, Amazon Resilience and agility. The two most-spoken aspects of the business arena today.…
Annette Franz Customer Experience Interview

Expert Opinion : Putting “Customer” In Customer Experience With Annette Franz

Modern-day businesses are competing to serve the best customer experiences (CX) possible, and rightly so. After all, the way your customers think and feel about your brand…
Customer Service and Insight Expert Nick Lygo

Expert Opinion Series: Customer Insight Pro Nick Lygo-Baker Shares Tips On Winning At Customer Experience

If we told you that you could buy your favourite product for a very good price, but the service afterwards would be abysmal, would you still go ahead and buy the product?…
Art of CX With Shep Hyken

Expert Opinion Series: The Subtle Art of Mastering CX with Shep Hyken

Your company's relationship with the customers can be considered much more than improving your product ratings or reducing wait times. Understanding the customer journey is…
Top Women Leader in Customer Service

Women Are The MVPs of The Customer Service Game in 2020

Customer service is more important now than it's ever been. In a world of uncertainty, the experience you can deliver to your clients is what makes them hold on to you, now…