
Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan
Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…

Expert Opinion: Customer Experience Is The Pillar of Modern Business Says Tiffany Carpenter
“Focusing on the customer makes a company more resilient.”
-Jeff Bezos, CEO, Amazon
Resilience and agility. The two most-spoken aspects of the business arena today.…

Expert Opinion : Putting “Customer” In Customer Experience With Annette Franz
Modern-day businesses are competing to serve the best customer experiences (CX) possible, and rightly so. After all, the way your customers think and feel about your brand…

Expert Opinion Series: Customer Insight Pro Nick Lygo-Baker Shares Tips On Winning At Customer Experience
If we told you that you could buy your favourite product for a very good price, but the service afterwards would be abysmal, would you still go ahead and buy the product?…

Expert Opinion Series: The Subtle Art of Mastering CX with Shep Hyken
Your company's relationship with the customers can be considered much more than improving your product ratings or reducing wait times. Understanding the customer journey is…

Women Are The MVPs of The Customer Service Game in 2020
Customer service is more important now than it's ever been. In a world of uncertainty, the experience you can deliver to your clients is what makes them hold on to you, now…