Page 11 – Blog

Using VoIP Reports as Part of the Future Foundations of your Business’ Growth

VoIP phone system have many benefits to their business users, from collaborative tools to amazing features that elevate your business. Arguably the most important benefit is the detailed reports, and their ability to build the future foundations of your business. Detailed reports can be pulled at any time from your phone system, and can inform […]

Effective Sales Onboarding: How SaaS can Help Sync your Sales and Support Team

To generate increased profits and higher customer satisfaction, an organisation’s sales and support teams need to work in sync. Thus, it seems logical to use the latest technology available to ensure both teams can work as effectively as possible and deliver unparalleled results. SaaS or Software as a Service is a solution that can benefit […]

How Can your Business Benefit from Call Queuing?

As a customer, we have all waited in lines. Whether it is for grocery shopping, check-ins at airports, or transferring money to the bank—we all queued up, sometimes for longer than expected. The picture isn’t very different for customer support either. Customers often experience long wait times before they’re connected to an agent, resulting in […]

Is Your Customer Service Ready for the Voicebot Era?

We are living in an era of instant gratification. As consumers, we expect immediate resolutions to our problems, instant product deliveries, and the right support at the earliest. Patience is clearly getting consigned to a lost virtue, and the paradigm has evolved into immediacy. The good news is that businesses understood this trend in time […]

Chatbots and Human Agents: Which is Better for Customer Service?

The man vs machine battle has now reached its peak. With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically. Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]

Customer Service Quotes to Get You Motivated This Year

In a hyper-competitive market, the future of any business depends on the quality of customer service and experiences it delivers. A brand that delivers great experiences not only retains customers better, it is also likelier to benefit from positive word of mouth marketing and thus, enjoy more conversions. As per studies, 32% of customers are […]

How Acefone’s Features Ensure Easy and Seamless Calling?

We all know the frustrations of a poor connection—the inability to comprehend voice calls that drop mid-sentence, or worse, missing a message owing to the lack of basic tools. Whatever your communications issues have been in the past, Acefone is sure to have the solution you need. Acefone is the UK’s leading and trusted cloud […]

Dos and Don’ts of Securing your VoIP Communications

Voice over Internet Protocol (VoIP) is an ideal, cost-effective solution that benefits businesses of all scales and sizes. The technology facilitates both inbound and outbound communication over the Internet. A VoIP phone system converts analogue voice signals to digital data packets and sends them over the broadband line. While the technology brings with it many […]

Inbound-Outbound IVR: The Best Combination to Get More Customers

Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]

why business should focus on internal communication

Why Businesses Should Focus on Internal Communication?

For any business to do well, it is important that they pay attention to their customer communications. However, even more important than external communications is internal communications. Healthy internal communication not only keeps employees happy and connected to your business but is also an amazing way to provide an effective flow of communication between departments. […]