Page 41 – Blog

Tools that Call Centre Agents and Managers must have.

Call Recording Solution for Catering Quality CX and Agent Assessment

When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your […]

Why Should You Choose Voice Broadcasting Solution for Customer Surveys

Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the system. One, cold calls require a lot of time and effort on the agent’s part. Two, several agents are required to connect to thousands of […]

How A VoIP Phone System Helps Real Estate Businesses

For those in the real estate business, you know that it is important to be able to multitask and be flexible. Your priorities will change by the hour and being tied to a desk phone is not ideal for this industry, where you need to be out with clients and customers, showing them houses or […]

Are Business Phone Systems Needed in a Cellular World

Top 10 Benefits of Using Cloud Telephony Solution [Infographic]

Nothing is more important than communication for businesses in today’s competitive landscape. In fact, it is more important for a client today than ever before to be able to communicate with their company of choice with ease. Therefore, it makes sense for you, as an organization, to go the extra mile with every communication channel, […]

Top 20 VoIP Terms Every Business Should Know

If you are thinking about installing VoIP phone system into your business, then it is important to make a well-informed decision on which system to buy. At Acefone, we understand that VoIP can be confusing to people without technical knowledge and backgrounds as there is a lot of complicated terminologies to get your head around. […]

3 Ways Of Dealing With Unhappy Customers

While running a business, unhappy customers are bound to appear from time to time. As much as you would like to ensure that all of your customers are happy, it is important to prepare for the worst if things go wrong. Having a process in place to ensure that unhappy customer’s problems can be solved […]

4 Ways To Enhance Customer Engagement And Communication

Customer engagement and clear communications are key to running a successful business. Whether you’re in finance or retail, getting customers to engage with your product, service or brand is an integral part of increasing your sales and customer loyalty. There are many things that can help towards enhancing your customer engagement, from your phone system […]

Missed Call Marketing: Top 6 Use Cases

Taking your business ahead is all about forging strong connections with your customers and this is best done by being available for them. Over the years, organizations have explored numerous ways to enhance telephonic communication. The idea is to be available to your customers whenever they need to connect for resolution of their concerns […]

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How Important Is Service Availability And Security When Choosing A Hosted Phone Provider

When choosing a hosted phone provider, there are plenty of elements you should be considering; does the phone system have the right features your business needs? Is it scalable so it can grow with your business? You may be focused more on the features which are an important part of your choice, but it is […]

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Frustrated With Your VoIP Service Provider? Choose Acefone

Cloud-based VoIP services have become a major part of business communication around the world. Voice Over Internet Protocol, more commonly known as VoIP has not only made it possible to make cheaper calls using the internet but has also streamlined business processes with the vast variety of features that it offers. If your organisation doesn’t […]