Why Every Construction Business Should Have A Hosted Phone System A cloud phone system is a must-have for every type of business, but particularly for construction businesses. Construction businesses by nature are mainly not office based – sometimes you will need to set up offices on sites, sometimes you will need to be out meeting clients and suppliers; but what you do not need it […]
When Is The Time To Switch Your VoIP Service Provider? There can be any number of reasons why you might be looking to switch your VoIP service provider, and the right time depends on your business needs. If you are finding that your phone system simply cannot keep up with your business, or it does not have the features you need to do business effectively […]
Building A Virtual Call Center Team: 4 Tips For Managers Virtual call centers aka virtual contact center have come into the spotlight even more due to Coronavirus, as they provide a flexible alternative to traditional office-based call centers. Virtual call centers are more cost-effective and open up your business to new talented staff based anywhere in the world. As a manager, you might find it […]
5 Reasons Why SMS Marketing Should Be Part Of Your Marketing Plan SMS marketing is a great way to reach large numbers of your customers with very little effort and spend. SMS marketing is direct and cuts through the masses of emails your customers are receiving every day – and can be a great addition to your marketing plan if used correctly. If your messages are informative […]
Top 4 Call Monitoring Features That Will Give You Deep Insights For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]
3 Common Risks Of On-Premise Telephony And How VoIP Overcomes Them On-premise telephony has been around for years and is common in many businesses. With this type of phone system, there are risks if something were to go wrong. On premise phone system are vulnerable to break downs and unfortunately are costly to fix should something happen to them – so, keeping this phone system may […]
Empower Your Lead Generation Strategy with Missed Call Solution Getting leads is the only way to make your business survive and thrive in the competitive landscape. But it can be a huge struggle, considering that there can be a large number of rivals offering similar products or services at comparable prices. With ample choices, customers have the power to switch between sellers. 61% of […]
How Contact Centers Can Turn Agents Irritation Into Satisfaction As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and this could make or break your relationship with that customer. It is important to have processes in place which can help turn your […]
How Cloud PBX Can Help HR & Recruitment Professionals Cloud PBX can help those in HR and recruitment in several ways, making their working lives easier and allowing them to go about their day to day business no matter what is going on in the world. Cloud PBX allows your phone system to become completely portable, so your staff can work from wherever they […]
10 Must Have Tools for Small Businesses [Infographic] A new business is often loaded up with a lot of different tasks and in order to keep up with those tasks while also maintaining high efficiency in the business, it is crucial to implement helpful tools. With so many applications available to you currently, it can be hard for any business owner to select […]