AceX Contact Center Studio

Where Smart Automation Meets Human Expertise

Automate the routine, amplify your agents, and analyse every call to make your team unstoppable.

Pricing

Save up to 30% on our plans.

stars grn 1500+ Ratings
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Trusted by 15,000+ businesses across BFSI, healthcare, retail, and logistics.

star health
redchief
jaguar
casio
sap
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michelin
makemytrip
cipla
bcg
cars24
uber
godrej
honda

50% More agent productivity

4.7★ Rated on G2, Capterra

2.5B+ Calls handled annually

48 hrs Average go-live time

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Here's What Unstoppable Actually Looks Like

sales enablement

360* Customer View

Voice, WhatsApp, chat, and CRM — one workspace, full history.

simplify customer support

Blended Calling

Switch between inbound and outbound campaign views instantly.

professional brand building

Gen AI Powered Calls

Voice agents & AI analytics for deeper and smarter conversations.

cost saving

2x More Cost Savings

No underlying infra cost, no additional Capex, no extra staffing costs

omnipresence

Omni Presence

Interact and engage with customers over voice, video, WhatsApp, and SMS.

bot agent

Bot to Agent Handoff

Assign only voice bot qualified leads to your agents.

Have Questions?

Learn about Acefone's Contact Center Studio from our experts.

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Every Contact Center Tool Your Team Needs

auto dialers

AI Dialers

Self-pacing dialers that cut idle time and keep agents in conversation.

skill based routing

Unified Interactions

Handle voice, video, SMS, and WhatsApp from a single agent workspace.

call monitoring

Call Monitoring

Listen, whisper, or barge - supervisor tools for faster resolutions.

reporting analytics

Post-Call Analytics (Xtract)

Auto-summaries, intent topics, and CSAT scores for every call. See Xtract →

interactive voice response

AceX Voice Bot

Qualifies leads, deflects Tier-1 calls, schedules callbacks - in Hindi, English, and 10+ Indian languages. Goes live in 48 hours. Learn more →

sticky agent

Sticky Agent

Reconnect customers with their last agent - fewer repeat explanations, higher CSAT.

Whatever The Goal, AceX Has The Workflow For It

Reach more leads
Waste fewer calls

  • Let AceX Voice Bot qualify inbound leads before they reach an agent
  • AI filters remove junk calls - agents only talk to real intent
  • Preloaded call scripts and live notes keep every conversation on track
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amplify lead generation

Handle more. Escalate less

.

  • Smart queue management and IVR for high inbound volumes
  • Voice Bot handles 24/7 support in Hindi and regional languages
  • Auto call distribution cuts drop rates - no more missed contacts
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improve customer service

Monitor. Refine. Grow.

  • Track live calls, recordings, and Xtract analytics in one dashboard
  • Monitor bot task completion, fallback rates, and agent CSAT side by side
  • Spot coaching gaps before they become churn drivers
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gather insights

Up And Running Before The Week Is Out

  • Set up your contact center in minutes - no hardware, no IT dependency
  • All call data stored within India - compliant by default, not by configuration
  • Agents work from anywhere; data never leaves the country
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leverage cloud technology

Don't take our word for it.

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Backend support is exceptionally quick... we get resolution literally within minutes. It has transformed our operational efficiency.

Harsh Bhasin, Zonal Manager

makemytrip

Acefone significantly enhanced our Team Leaders' ability to monitor and improve performance across all distributed teams.

Akriti Kohli, Cars24

cars24

Acefone has been fantastic. Their quick support has proved to be highly beneficial. We’ve found a long- term partner in them.

Nikhil Thapar, Marketing Specialist

sap

With Acefone, our order-confirmation workflow became fully structured. The Voice Bot handled 100,000+ COD calls while our dialer team focused on high-value exceptions, doubling our successful conversions. Better visibility, better tracking, and a system that finally scales with us.

Associate Director, Inside sales and Operations

pickrr

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh, Sales Director

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Transparent Pricing
No Surprise Bills
Calculate Your Savings

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Frequently Asked Questions

What is an AI powered contact center?

An AI powered contact center uses artificial intelligence to automate routine customer interactions, assist agents with real-time insights, and improve service quality. It combines voice, chat, messaging, analytics, and automation to deliver faster, smarter customer support.

The best cloud contact center solution offers AI automation, omnichannel communication, CRM integration, analytics, and scalability. Acefone Contact Center Studio helps businesses improve customer engagement while increasing agent productivity and operational efficiency.

Modern contact center software should include AI dialers, omnichannel communication, call routing, CRM integration, voice bots, call monitoring, analytics, workforce management, and reporting tools to improve customer service and business performance.

AI powered contact center software automates repetitive tasks, provides intelligent call routing, generates post-call summaries, assists agents with real-time insights, and reduces response times. This improves customer satisfaction while increasing operational efficiency.

Cloud based call center software enables businesses to scale quickly, reduce infrastructure costs, support remote teams, and access communication tools from anywhere. It also offers higher reliability, easier maintenance, and seamless software updates.

Yes, contact center software integrates with popular CRM platforms to provide agents with complete customer histories, automate workflows, and improve response quality. CRM integration helps businesses deliver personalized customer experiences and better operational visibility.

Omnichannel contact center software brings voice, WhatsApp, SMS, video, and chat into one workspace. This allows agents to manage all customer interactions from a single interface, improving productivity and delivering consistent customer experiences.

Acefone Contact Center Studio combines AI dialers, voice bots, unified interactions, intelligent routing, and conversational AI analytics to reduce manual work, shorten idle time, and help agents resolve customer queries faster and more efficiently.

Yes, cloud contact center software is ideal for growing businesses because it scales with demand, reduces capital investment, supports remote operations, and provides advanced AI features that improve customer communication without increasing infrastructure costs.

AI powered contact center software helps businesses automate customer interactions, improve service quality, increase agent productivity, reduce operational costs, and gain valuable insights through analytics, making customer communication more efficient and scalable.

You're at the start of something special.

Try our cloud phone system solutions today.

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