AI Post Call Analytics For Calls That Matter

Acefone Raising Standards With AI For Business Communication

Changing interactions forever with post call analytics software

Comprehensive Insights

Get a holistic view of customer interactions with intuitive analytics, assessing emotions, key issues, and service gaps.

Intrinsic Agent Coaching

Automate interaction analysis and guide agents through actionable feedback for better outcomes.

Assured Compliance

Ensure every call meets regulatory standards with automated compliance checks, securing data integrity and minimizing risk.

What is it?

What is AI post conversation analytics software?

The AI post conversations analytics software helps businesses understand what happens after a customer call ends. It analyzes conversations to uncover trends, sentiment, and intent.

Using conversational analytics, businesses can improve service quality, boost agent performance, and make smarter decisions. This call analytics software transforms customer feedback into clear, actionable insights.

How it works?

How Does Speech Analytics Work?

Speech analytics listens to recorded calls and identifies important words, phrases, and emotions. It turns voice data into meaningful patterns for agents to break down customer behavior and requirements.

Businesses use speech analytics to improve their call center performance and detect customer concerns early. It’s a smart way to optimize customer conversations.

Why you need it?

Why Do You Need AI-Based Call Center Analytics?

AI-powered call center analytics reveals what your customers really think and feel. It highlights performance gaps and service opportunities.

With Acefone’s conversation analytics and call analytics software, you can boost customer satisfaction, increase retention, and empower better business decisions.

AI Post Call Analytics Software Key Features

Sentiment Analytics Report

Decode emotions across all interactions to pinpoint service gaps.

Agent Analysis

Generate call quality scoring with AI enabled transcription analysis.

Buying Intent Dashboard

Identify customers with higher buying intent through keyword and phrase tracking.

Performance Monitoring

Review interactions, identify training needs, and generate detailed reports.

CRM Integration for Unified Data

Seamlessly integrate analytics data with your CRMs for a unified view.

Comprehensive notes

Detailed call notes empowering agents for prepped and timely follow-ups.

Industry Applications of Conversational Analytics

BFSI

BFSI (Banking, Financial Services, and Insurance)

Exceed regulatory requirements with AI backed performance assessment & speech analytics.

Fraud detection
Compliance Monitoring
Risk Assessment

Healthcare

Improve patient experience and operational efficiency with consistent & accurate services.

Patient support
Feedback analysis
Quality monitoring

Retail & Ecommerce

Enhance customer engagement and personalize experiences with multichannel engagement.

Customer Feedback
Sales Enablement
Upselling & Cross-selling

Telecommunication

Manage large volumes of customer interactions efficiently.

Churn Prediction
Service Optimization
Sales Monitoring

Leverage AI-driven analytics for more personalized communication

Deep understanding of client emotions
Analyse conversations effortlessly
Get personalized reports

Automate compliance monitoring
Real-time alerts and notifications
Optimize agent training plans

Predict upcoming churn possibilities
Clearer view on customer journey
Increased upsells and cross-sells

Real-time insights from actual interactions
Drive decisions with actionable insights
Implement targeted initiatives

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

Frequently asked questions

Here are some of the most commonly asked questions about Post Conversation Analytics.
If you have any other questions- Chat with our experts!

What is Post Conversation Analytics?

AI Post Conversation Analytics leverages artificial intelligence to enhance business communication. It plays a critical role in AI-driven communication solutions by extracting actionable insights from conversations. The tool analyzes sentiment, identifies key issues, tracks compliance, and evaluates agent performance to drive continuous improvement.

By integrating it with Acefone’s Interactions Hub, you can transform ordinary calls into actionable business intelligence, thereby enhancing customer experiences and streamlining operations.

How does Post Conversation analytics work?

Acefone’s post conversation analytics uses GenAI to analyze customer interactions after they’ve occurred. The AI system assesses call transcripts to extract insights and monitor agent performance. It lets you improve customer service, detect churn, and enhance operational efficiency.

How can AI help predict customer churn?

Artificial intelligence can predict customer churn by identifying patterns of dissatisfaction, repeated complaints, and unresolved issues. By analyzing these factors, it alerts you of potential at-risk customers, allowing you to implement targeted retention strategies effectively.

It identifies dissatisfaction patterns by analyzing recurring keywords, negative sentiments, and unresolved issues from interactions. By flagging these indicators early on, you can take proactive steps to retain at-risk customers through targeted offers and personalized communication.

What metrics are tracked in post conversation analytics?

Key metrics that Acefone’s AI analytics track include customer sentiment scores, call duration, agent response time, compliance adherence, resolution rates, and keyword analysis reports. These metrics provide a comprehensive view of communication effectiveness, improvement areas, and call center operations that enable data-driven decision-making.

How does AI enhance call center operations?

AI enhances call center operations by providing real-time call insights and delivering tailored agent coaching based on performance metrics. This approach leads to reduced average handling time, improved first-call resolution rate, and enhanced compliance monitoring.

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Try our cloud communication solutions today.

ACEX Post Conversation Analytics

Turn Conversations Into Valuable Insights

Trusted by leading organisations across the globe

5.2K+ Global Customers

4.7 Rated by Users

2.5B+ Built for Volume

50% More Productivity