Conversational 
AI Analytics
Turn Every Call Into Actionable Steps For Agents With AI Speech Analytics
Contact center analytics software trusted by 15k+ organizations across the globe
Join Hands With Acefone's
AI Conversation
Analytics Software
Replace assessing random calls with full-call coverage. Auto evaluate every call with AI for tone, compliance, empathy
What Are Conversational AI Analytics? What Are Conversational AI Analytics?
Conversational AI Analytics refers to the use of Natural Language Processing (NLP), machine learning, and sentiment analysis, to automatically evaluate and get meaningful insights from client conversations. It captures intent, detects sentiment, flags compliance risks, and highlights recurring themes from large volumes of calls and chats without human intervention. AI speech analytics provides you with a complete picture of customer needs, agent performance, and process gaps in near real-time.
How AI Call Analytics Improve Sales Conversions? How AI Call Analytics Improve Sales Conversions?
AI call analytics empowers your sales teams by identifying high-intent phrases, buyer objections, and missed opportunities by assessing recorded calls. It tags successful sales patterns and flags risk signals like hesitation or churn language. It enables you to coach your teams with data-driven feedback. AI speech analytics also integrates with CRM tools to suggest the next-best-action, ensuring agents are aligned with customer context.
Why Does Your Business Need AI Speech Analytics?Why Does Your Business Need AI Speech Analytics?
AI speech analytics is essential for your business to gain full visibility into customer interactions. Traditional QA methods can cover only 2–5% of the same at a time. With the help of AI, 100% of your calls are automatically transcribed, scored, and categorized. It enhances service delivery, agent experience, and operational efficiency. Furthermore, it ensures regulatory compliance and reduces manual QA costs.
Join Hands With Acefone's
Delivering Frictionless
Conversations Every Time
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Call QA Automation
Replace assessing random calls with full-call coverage. Auto evaluate every call with AI for tone, compliance, empathy, and process adherence.
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Sentiment Analysis
Understand emotional fluctuations across calls, identifying red flags early, and proactively defusing escalations.
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Compliance & Risk Monitoring
Instantly flag non-compliant languages, missed legal disclosures, or high-risk terms, critical for regulated sectors.
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Effective Agent Coaching
Serve agents with informed suggestions, FAQs, and pitch correction tips. Reduce average call handing time and improve FCR.
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Sales Objection Handling
Track how agents respond to objections. Identify top rebuttals, deal closing phrases, and lost opportunities to refine scripts.
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Churn Prediction
Bring cancelling, customer frustration, or competitor mentions into spotlight to prevent churn before it happens.
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Workflow Automation
Automatically tag, categorize, and push insights into your CRM. Trigger tasks, alerts, or workflows based on phrase detection or sentiment triggers.
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Lead Qualification
Detect buying signals, automate lead tagging based on language patterns and customer questions.
How we help businesses scale
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Products Used
Contact Center Studio
Integration
Salesforce
productivity
connectivity
Features
What Powers Acefone’s
Call Center Analytics
Interactions Analysis
- PSTN, VoIP, & WhatsApp Voice Monitoring
- 100% Recorded Call Transcription
- Unified dashboard for multiple channels
- Sentiment, Emotion Analysis
- Complete Call Journey
Analytics Automation
- Keyword & Intent Tag Highlight
- Automated Call Scoring
- Call summarization
- Call Quality Checklist
- KPI Adjustment Dashboard
Multilingual Analysis
- 99 languages supported
- Multilingual call transcription
- Automatic topic identification
- Natural Language Detection in single call
- Instant Call Recording Availability
Agent Assistance
- Discussion Points Extraction
- Automated Action Points Prepared
- Agent Call Input Scoring
- Agents involved list in single call
- Emotions detected as Moments
Enablement
One Call Center Analytics
Software for All
For Leaders
Strategic insights on customer sentiment, compliance risk, and CX trends. Use real data to drive product, policy, and retention decisions.
For Managers
Auto-score 100% of calls, identify coaching moments, and scale QA without extra headcount. Spot issues and train agents with precision.
For Agents
Critical support for future calls, reducing stress, and boosting first-call resolution. Empower agents to respond smarter and close faster.
Industry
Industry Applications
of Conversational Analytics
BFSI (Banking, Financial Services, and Insurance)
Exceed regulatory requirements with AI backed performance assessment & speech analytics.
- Fraud detection
- Compliance Monitoring
- Risk Assessment
Healthcare
Improve patient experience and operational efficiency with consistent & accurate services.
- Patient support
- Feedback analysis
- Quality monitoring
Retail & Ecommerce
Enhance customer engagement and personalize experiences with multichannel engagement.
- Customer Feedback
- Sales Enablement
- Upselling & Cross-selling
Telecommunication
Manage large volumes of customer interactions efficiently.
- Churn Prediction
- Service Optimization
- Sales Monitoring
Optimize customer journeys with AceX Conversational AI analytics
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Trusted by 15,000+ growing
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Increased Call
Connectivity
“Acefone helped our agent productivity grow by 3x, scaling from 100 to 300 calls per day.”
Suresh V.
Head of CX, Homelane