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Join Hands With Acefone's
Streaming Audio Calls
Overseas Without Delays
How You Can Set Up Your Voice Bots on Acefone’s Audio Streaming?How You Can Set Up Your Voice Bots on Acefone’s Audio Streaming?
Our live audio streaming system connects bots directly to customers. The setup is simple, cloud-based, and supports scalable audio streaming for intelligent call handling. You can connect your voice bot with Acefone’s websocket endpoint via REST APIs, that streams audio in real time during the call.
Why Choose AceX Audio Streaming?Why Choose AceX Audio Streaming?
Acefone’s audio streaming service delivers enterprise-grade reliability with a stateless, high-performance infrastructure. It supports concurrent connections, low latency, and seamless bot-to-agent transitions. Designed for real-time voice streaming and AI workflows, Acefone ensures uninterrupted audio stream and accurate insights for every customer's conversation.
What is Voice Streaming?What is Voice Streaming?
Voice streaming aka audio streaming enables real-time transmission of spoken words during live calls in the form of media files. It enables instant automated responses, live monitoring, AI insights, sentiment detection, and deep call analytics through continuous audio stream. With advanced Bi-directional audio streaming infrastructure in place, you can enhance customer experience and enable seamless human-like conversations across workflows.
Join Hands With Acefone's
Make Reliable Conversations
With The Best Audio Streaming
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Real Time KYC Verification
Stream the customer’s voice in real time so your AI voice bot can validate KYC responses instantly.
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AI Enabled Voice Assistant
Help shoppers discover products, track orders, and get updates hands-free.
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Teleconsultations & Healthcare
Stream consultation audio in real time to support smoother interactions and quicker follow ups.
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Driver Dispatch and ETA Updates
Automate field communication between drivers and passengers in real-time.
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Lead Qualification Streaming
Stream inbound/outbound conversations so your AI voice agent can qualify intent, budget, and timeline in real time.
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Multilingual Support Desk
Handle multilingual queries without increasing headcount and customers waiting in long queues.
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Admission Consultations
Automate consultation calls and engage students in real time, with smooth handoffs to counsellors if needed.
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Renewal Reminders
Automate subscription renewal reminders through in-app voice to reduce churn.
How we help businesses scale
Homelane is connecting with more customers using Acefone’s dialers
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Products Used
Contact Center Studio
Integration
Salesforce
productivity
connectivity
Benefits
Let Acefone’s voice AI
agents do the talking for you
Faster Resolutions
- Real-time streaming enables instant bot responses.
- Automate routine queries, cutting repeat calls.
- Scale peak volumes without queue buildup.
Higher AI Response Accuracy
- Stream clean audio using supported codecs.
- Choose codec/sample rate to reduce mishearing.
- WebSocket events keep call states consistent.
Seamless Contextual Transfers
- Dynamic WebSocket routes calls to correct workflow.
- Transfer bot-first calls to agents smoothly.
- Pass session metadata to preserve call context.
AI Analytics Integration
- Faster conversation insights loop
- Higher call transcription quality
- Cleaner Helpdesk Integrations
Features
Empower real time interactions
with audio streaming features
C2C Support
Peer‑to‑peer voice streaming for outbound calls initiated to customers for direct customer-AI agent interaction.
DID Calling
Dedicated phone numbers to route streaming audio sessions through local telephony networks.
WebSocket Technology
Voice streaming uses web-socket URLs to transport audio data packets quickly.
AI to Live Agent Transfer
Seamlessly escalate from voice bots to human agents without dropping the audio stream.
Bot Types
Breaking Barriers
with AceX Audio Streaming
Conversational Virtual Assistant
Launch voice AI agents to handle FAQs, account queries, and transactions with existing workforce
Voice Surveys & Feedback
Put short, voice driven CSAT surveys post-call or on demand, with our audio streaming
Custom Ops Bots
Build pre-configured, use case focused AI bots that integrate with helpdesk, enabled by audio streaming.
Industry
AceX Audio Streaming
Simplifying Industry Ops
BFSI (Banking, Financial Services, and Insurance)
Customer Service, Regional Governance, Customer Alerts
Voice AI agents deal with customer services and secure updates
- Automate calls for balance, account updates, service requests, and policy queries
- Scale peak-hour servicing without adding new agent seats
- Run deployments across geographies while aligning with their compliances
Edtech
Admission Counselling, Enrolment, Program Enquiries
Admissions counselling and enrolment follow-through at scale
- Run automated outbound calls to qualify leads, answer course related questions
- Route calls by program, city, or lead source using WebSocket URLs
- Reduce integration time for tech teams with trial sandbox WebSocket testing
Healthcare
Appointment Operations, Patient care, Regional Coordination
Patient care orchestration and follow-ups through voice AI agents
- Appointment confirmations, reschedules, prep instructions, and follow-ups
- Keep patient conversations responsive with low latency
- Standardize workflows across regions from a centralized hub
Real Estate
Site Visit Coordination, Broadcast Campaigns
Lead qualification and site-visit coordination using automated voice calls
- Reach out to leads instantly after form fills to confirm requirements, budget, and timeline
- Automate site visit calls, reminders, and route leads to the right campaign
- Handle campaign spikes without telephony rebuilds
E-commerce
Order Updates, Post sales outreach, Sales surges
Order lifecycle calls handled by voice AI agents
- Automate calls for order confirmation, delivery updates, pickups, and feedback
- Proactive AI agents that qualify leads, upsell services, and maintain sales funnel
- Support surge volumes during sales events for very large call throughput
Telecom
Telco Operators, ISPs, Water & Gas Providers
Make customer support, billing, and payment operations simplified with AceX audio streaming
- Manage call spikes during outages or network disruptions
- Drive timely collections with proactive outreach
- Deliver reliable communication at population scale
Automobile & Mobility
Dealerships, Service Networks
Easily configure voice agents and manage lead management, test drive booking
- Speed up lead response and qualification before prospects lose interest
- Automate maintenance scheduling, and eliminate manual follow ups
- Amplify conversion rates with timely and consistent engagement
Learn about Acefone's Voice Streaming from our experts.
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