Voice Streaming
Deploy smart AI agents with Acefone voice streaming
Engage customers for marketing, sales, and support operations with two-way audio streaming.
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More than 5000 businesses trust Acefone's interactions suite for their business communication.
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Our servers run more than 2.5 billion calls annually without sacrificing quality.
50% More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
What is voice streaming and how does it work?
Voice streaming aka audio streaming, is the real‑time delivery of media(voice) over the internet. Acefone’s audio streaming serivce captures live audio, chunks it into small data packets, and transports it via websockets and SIP trunks to the other end. Our bidirectional voice streaming ensures crystal‑clear HD audio both ways.
Breaking Barriers with Voice Streaming
Conversational Virtual Assistant
Launch AI agents that handle FAQs, account queries, and simple transactions, without overloading human agents.
Sales Voice Bots
Proactive agents that qualify leads, schedule demos, upsell services, and maintain a smooth sales funnel.
Voice Surveys & Feedback
Put short, voice driven CSAT surveys post-call or on demand, with our audio streaming.
Scenario Specific Voice Bots
Build pre-configured, use case focused AI bots that integrate with helpdesk, enabled by audio streaming.
What is Voice Streaming?
Voice streaming enables real-time transmission of audio during live calls. It powers instant responses, live monitoring, and analytics through continuous audio streaming. With advanced voice streaming infrastructure, you can enhance customer experience and enable seamless human-AI collaboration across communication workflows.
How You Can Set Up Your Voice Bots on Voice Streaming?
Integrate your AI or IVR bots with Acefone’s voice streaming API for real-time conversations. Our live audio streaming system connects bots directly to customers, ensuring instant speech recognition and dynamic responses. The setup is simple, cloud-based, and supports scalable audio streaming for intelligent call handling.
Why Choose Acefone Voice Streaming?
Acefone’s voice streaming delivers enterprise-grade reliability with a stateless, high-performance infrastructure. It supports concurrent connections, low latency, and seamless bot-to-agent transitions. Designed for real-time voice streaming and AI-driven workflows, Acefone ensures uninterrupted audio flow and accurate insights for every customer conversation.
Voice Streaming Benefits
Endless Benefits with Acefone Voice Streaming
Make smarter conversations with Acefone’s voice streaming built for high-performance, real-time communication and more. Our live audio streaming lets your systems access, analyze, and act on call data instantly. From deploying voice bots to monitoring live calls, our voice streaming infrastructure delivers low-latency, scalable audio streaming for enterprise-grade customer experiences.
Faster Resolutions
Use real-time audio streaming to bots/ agents and cut response delays and improve first-call resolution rates.
Higher AI Response Accuracy
Deliver smarter, relevant and tailored bot interactions with real-time speech recognition and intent detection.
Seamless Agent Transfers
Train AI bots to transfer critical calls to agents without breaking the conversation flow.
AI Analytics Integration
Sync AI bot calls with analytics to extract vital insights, leveraging fraud detections tools, sentiment trackers, and varying workings.
Have Questions?
Learn about Acefone's Voice Streaming from our experts.
Voice Streaming Key Features
C2C Support
Peer‑to‑peer voice streaming for outbound calls initiated to customers for direct customer-AI agent interaction.
DID Calling
Dedicated phone numbers to route streaming audio sessions through local telephony networks.
WebSocket Technology
Voice streaming uses web-socket URLs to transport audio data packets quickly.
AI to Live Agent Transfer
Seamlessly escalate from voice bots to human agents without dropping the audio stream.
Acefone Voice Streaming Enhancing Operations Across Industries
BFSI
Real‑time KYC verification, transaction alerts, fraud detection with streaming voice analytics.
E-commerce
Voice‑first shopping assistants, order tracking updates, and automated post‑purchase feedback collection.
EdTech
Live tutoring sessions, proctored exams, and interactive language labs using two‑way audio streaming.
Healthcare
HIPAA‑compliant tele‑consultations, automated appointment reminders, and secure voice notes.
Logistics
Driver dispatch, delivery confirmations, and ETA updates via mobile streaming audio.
Real Estate
Automated lead qualification, property walkthrough narration, and follow‑up call streams.
ITES/BPO
Multilingual support desks, live QA scoring, and scalable voice‑bot integration.
SaaS
In‑app voice support widgets, live feature walkthroughs, and subscription renewal reminders via streaming audio.
Voice Streaming Integration
Connect your communication platform with industry leading CRM platforms.
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Want to learn more about voice streaming?
Chat with an Expert What is Voice Streaming?
Voice streaming makes live audio from calls available in real time—either one‑way (unidirectional) or two‑way (bidirectional)—so bots, analytics, or agents can act instantly.
How does Acefone’s Voice Streaming differ from traditional call recording?
Traditionally, audio is recorded and processed after the call. With real-time voice streaming, audio flows live to your systems for instant insights, intervention, or AI processing.
Can I route calls from a Voice Bot to a human agent mid-conversation?
Yes. With bidirectional streaming, Acefone supports seamless bot‑to‑agent handoff without disconnecting the call or losing context.
What integration methods does Acefone use for voice streaming?
We use WebSockets or secure streaming APIs to push live audio data from calls to your AI, transcription or analytics engines dynamically.
Is streaming live audio scalable and reliable?
Yes. Acefone’s voice streaming infrastructure is built to handle high concurrency with low latency and fallback logic to maintain continuity under load.
What are the common use cases for live audio streaming?
Use cases include real-time speech recognition, sentiment analysis, conversational AI, bot escalation, agent coaching, and compliance monitoring.
Do I need to change my existing phone system to use Voice Streaming?
No. Acefone’s voice streaming works as a front layer—your existing PBX, cloud dialers, or IVRs can remain unchanged.
Solutions Highly Compatible With Voice Streaming
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