grid iconReal Estate Call Center Software

VoIP for Real Estate
Agents & Brokers

Portal leads, WhatsApp enquiries, site visits, and booking updates, all on one DoT-licensed VoIP phone system for real estate teams, agents, and developers.

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Trusted by businesses across Automotive, BFSI, Healthcare, Ecommerce, Education, and more.

star health
redchief
jaguar
casio
sap
homelane logo
michelin
makemytrip
cipla
bcg
cars24
uber
godrej
honda

starProblem vs Solution

Your Buyers Are Ready to Move.
Your Stack Isn't

Problems

Broken lead journey

Portals and walk-ins feed different inboxes. Leads go cold before anyone calls back.

Slow First Response

Buyers contact 3-5 projects at once. First to call back wins.

No Post-Booking Communication

Booking done. Then silence. Trust drops, referrals don't happen.

Disconnected Sales and CP Teams

Sales, CPs, and on-site staff on personal WhatsApp. Nothing tracked.

Solutions

One Buyer View

All portal leads, web enquiries, and WhatsApp messages in one platform.

Respond in Seconds

AI agents handle first contact. High-intent buyers go straight to human agents.

Buyers Informed Always

Auto reminders, milestone updates, and possession timeline alerts.

Coordinate Every Team

Route calls by project. Mask numbers. Log every interaction.

grid iconReal Estate Use Cases

Real Estate Operations
AceX Can Handle

Know Which Portals Actually Drive Bookings

Assess interactions on portals, Google, and Meta. Stop guessing which conversation converted and which didn't:

  • Assign unique virtual numbers to each portal and campaign
  • Track every inbound call back to its source automatically
  • Log leads into CRM and know which channels convert

Turn Enquiries Into Confirmed Site Visits

Stop after-hours enquiries from going unanswered. Keep leads engaged for your sales teams to a cold connect with.

  • Capture after-hours enquiries with AI voice agent
  • Confirm site visit slots automatically via WhatsApp
  • Route high-intent leads to available agents in real time

Protect Buyer and Agent Privacy on Every Call

Many sales agents share personal numbers with buyers, CPs, and drivers. Those calls go untracked, leading to disputes. Avoid this with:

  • Masked numbers across all interactions
  • Call recording on every masked call for QA
  • Disconnect masking on deal closure

A Booking Is the Start, Not the End

Post-booking silence is your biggest referral killer. Buyers in a 2–5 year possession cycle need contact

  • Send automated payment reminders before due dates
  • Share construction milestone updates on WhatsApp
  • Notify buyers on registration timelines, OC dates, and handover slots

Route Every Enquiry to the Right Project Team

Give teams a dedicated real estate inbound call center view across every project, micro-market, and unit type.

  • Assign channel partner enquiries to dedicated managers
  • View call volume, response rate, and conversion by project
  • Run multi real estate dialer campaigns from one platform

Every Buyer Conversation Is a Brand Moment

Without QA, one bad call costs a booking. Manual sampling covers 2–3% of calls at best. Replace such struggles with Xtract AI Analytics.

  • Record 100% calls of your real estate call center software
  • Analyse calls for tone, compliance, and objection handling
  • Flag calls with escalation signals for supervisor review
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Know Which Portals Actually Drive Bookings

Assess interactions on portals, Google, and Meta. Stop guessing which conversation converted and which didn't:

  • Assign unique virtual numbers to each portal and campaign
  • Track every inbound call back to its source automatically
  • Log leads into CRM and know which channels convert
usecase1

Turn Enquiries Into Confirmed Site Visits

Stop after-hours enquiries from going unanswered. Keep leads engaged for your sales teams to a cold connect with.

  • Capture after-hours enquiries with AI voice agent
  • Confirm site visit slots automatically via WhatsApp
  • Route high-intent leads to available agents in real time
usecase2

Protect Buyer and Agent Privacy on Every Call

Many sales agents share personal numbers with buyers, CPs, and drivers. Those calls go untracked, leading to disputes. Avoid this with:

  • Masked numbers across all interactions
  • Call recording on every masked call for QA
  • Disconnect masking on deal closure
usecase3

A Booking Is the Start, Not the End

Post-booking silence is your biggest referral killer. Buyers in a 2–5 year possession cycle need contact

  • Send automated payment reminders before due dates
  • Share construction milestone updates on WhatsApp
  • Notify buyers on registration timelines, OC dates, and handover slots
usecase4

Route Every Enquiry to the Right Project Team

Give teams a dedicated real estate inbound call center view across every project, micro-market, and unit type.

  • Assign channel partner enquiries to dedicated managers
  • View call volume, response rate, and conversion by project
  • Run multi real estate dialer campaigns from one platform
usecase5

Every Buyer Conversation Is a Brand Moment

Without QA, one bad call costs a booking. Manual sampling covers 2–3% of calls at best. Replace such struggles with Xtract AI Analytics.

  • Record 100% calls of your real estate call center software
  • Analyse calls for tone, compliance, and objection handling
  • Flag calls with escalation signals for supervisor review
usecase6

grid iconReal Estate Voice Agent

Build AI Voice Agents Without Waiting on Devs

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settings 02

Build

Describe your use case in plain English. Select language, voice, and tools. No developers needed.

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Test

Run the agent through AI simulations. Set success criteria. Refine before customers hear it.

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Deploy

Configure inbound and outbound campaigns as needed. Go live in hours — not months.

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Monitor

Analyze every call with Ace Xtract. Real-time transcripts, latency logs, and workflow refinement — all in one view.

  • CRM & Lead Management
  • Site Visit Ops
  • Channel Partner Comms
  • Post-Sale Updates

starBuilt In. Not Bolted On.

Compliance That Doesn't Slow Your Sales Team

Real estate communication generates buyer data at every touchpoint. From enquiry forms, call recordings, WhatsApp threads, payment confirmations, to possession documents.

You cannot afford loose controls.

Acefone keeps compliance, security, and audit readiness inside the platform from day one.

compliance

grid iconMarket Gap

Why Acefone Is Better Than Traditional
Real Estate Phone Systems

Most real estate call centers try to stitch together CRMs, cloud telephony providers, WhatsApp Business
APIs, and QA tools from different vendors.

Capability Typical CPaaS Typical CCaaS acefone logo wht
file 02 Telecom License Resold Partial DoT VNO, owned
flag 02 Data Residency Often global Mostly India 100% India DCs
recording 01 AI Voice Bot Third-party addon Partnership-led Native, self-hosted LLM
git branch 01 Real Estate Workflows Generic Horizontal Portal tracking, site visits, CP masking, post-booking
home 04 Vendor Count 3 to 4 2 to 3 1

We Plug Into Your Stack In Days Not Months

Your teams already use CRMs, portal lead APIs, DMS platforms, support tools, and custom workflows.

zendesk

Zendesk
zoho

Zoho
salesforce

Salesforce
leadsquared

Leadsquared CRM
hubspot

HubSpot CRM
freshworks

Freshworks
freshdesk

Freshdesk
bitrix

Bitrix24
kapture

Kapture CRM
msteams

MS Teams
google

Google Workspace
dynamic 365

MS Dynamics 365
Explore all integrations btn arrow

message dots circleImpact Metrics

What Better Conversations Can Unlock For Your Business

  • 1.8X

    Increase in call
    connectivity

  • 15%

    Reduction in
    average handling time

  • 14%

    Reduction in total
    resolution time

  • 10%

    Increase in
    occupancy rate

  • 3X

    Growth in agent
    productivity

  • 50%

    Reduction in
    manual calling

award Awards & Recognition

Reviews & Awards
Recognition

15K+ HAPPY CUSTOMERS

4.7 /5
google h
4.8 /5
trustpilot h
4.7 /5
g playstore h
4.7 /5
g2 h
quote icon

Backend support is exceptionally quick... we get resolution literally within minutes. It has transformed our operational efficiency.

Harsh Bhasin, Zonal Manager

makemytrip

Acefone significantly enhanced our Team Leaders' ability to monitor and improve performance across all distributed teams.

Akriti Kohli, Cars24

cars24

Acefone has been fantastic. Their quick support has proved to be highly beneficial. We’ve found a long- term partner in them.

Nikhil Thapar, Marketing Specialist

sap

With Acefone, our order-confirmation workflow became fully structured. The Voice Bot handled 100,000+ COD calls while our dialer team focused on high-value exceptions, doubling our successful conversions. Better visibility, better tracking, and a system that finally scales with us.

Associate Director, Inside sales and Operations

pickrr

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh, Sales Director

homelane logo

Frequently Asked Questions

How can Acefone help real estate teams respond to portal leads faster?

Acefone assigns unique virtual numbers to each lead source- your portal, CRMs, your website, and paid campaigns. Every inbound call is tagged to its source, logged into your CRM automatically, and routed to the right sales agent. Missed calls trigger WhatsApp follow-ups so no lead goes cold.

Yes. Acefone's AI voice agent captures enquiries 24/7, books visit slots, and sends WhatsApp confirmations to buyers. Automated reminders go out before the scheduled visit. If a buyer cancels, rescheduling is handled without agent involvement.

Yes. Acefone masks personal numbers across buyer-agent and agent-CP calls. Every masked call is recorded for QA. Masking disconnects automatically after deal closure so your team's personal numbers stay private throughout the sales cycle.

Yes. Acefone routes inbound calls by project, micro-market, or unit type. Channel partner enquiries go to dedicated CP managers. Every team sees call volume, response rates, and conversion metrics by project on a single dashboard. Acefone functions as a full real estate call center software layer, routing inbound and outbound calls across all projects.

Yes. Acefone operates on DoT-licensed VNO infrastructure with 100% India data residency — satisfying DPDPA 2023 data localisation requirements natively. Outbound campaigns run DND scrubbing in compliance with TRAI telemarketing rules.

Yes. Acefone provides cloud-based VoIP for estate agents, enabling teams to manage calls from any location while maintaining call recordings, reporting, and CRM visibility.

Acefone provides real estate call center services including inbound call handling, outbound campaigns, AI voice agents, call recording, CRM integrations, lead routing, site visit scheduling, and post-booking communication.

Yes. Acefone is a call center software for real estate businesses that combines cloud telephony, AI voice agents, WhatsApp communication, CRM integrations, and analytics in one platform.

message dots circle Let’s Talk

Ready to Transform
Customer Service in Real Estate?

  • A slow callback loses you a site visit.
  • An unanswered call loses you a booking.
  • Post-booking silence loses you a referral.

Acefone helps your teams respond faster, follow up smarter, and keep every buyer connected — from first enquiry to possession.

How can we help you today?

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