Ever since the traditional call center services have shifted to cloud, customer communication hasn’t been the same. The new and improvised version aka. Contact center software as a service (contact center SaaS) has taken the world by storm, with their market share expected to reach $24.45 billion by 2032. Contact center SaaS is one of […]
Direct Inward Dialing (DID) or Direct Dialing Inward (DDI) is a service that gives a group of numbers to reach the PBX (Private Branch Exchange) of a company. Now the question is why use a DID number? The answer lies in several benefits that DID numbers carry with them. This service helps to maintain a better […]
With increasing call volume, call drop has turned out to be one of the biggest problems in the call center environment and for various reasons, customers are accessing the customer support inadvertently in a larger number. The final decision making related to a product or a service is getting more and more dependent on a […]
In the previous blog, we have talked about Why is Cloud-Based Predictive Dialer a Complete Outbound Calling Solution? In this, we will cover how hosted predictive dialers are the best tools for better call center productivity. Before moving to the topic, let’s understand the hosted predictive dialer first. Hosted Predictive Dialer A hosted predictive is the […]
We’ve learned all about predictive dialers and why they are an essential aspect for your business in the previous blog. Now let’s look at the “HOW” associated with predictive dialers. Let’s see how predictive dialers work and what is the process that they follow. Dialers are becoming increasingly popular these days, and the growing hype of customer […]
One of the most crucial steps in the call center environment is ensuring quality customer service that leaves a lasting impression on customers because customer service directly impacts business performance. So, to provide premium customer service, you need a team of motivated agents who can effectively engage with customers and deliver the right service solution to […]
Out of sight, out of mind. This may be a cliché, but there’s no denying that it often holds true. As a business, your goal is to maintain strong relationships with your consumers. But can you do that if they forget about you the minute your interaction is over? This is where omnipresence comes into […]
The cloud telephony solutions help businesses to set up and run call centers without building and maintaining onsite data centers. The call centers use cloud-hosted interactive voice response (IVR) systems to boost customer service delivery by blending customer self-service and agent-based customer support seamlessly. Likewise, they run multiple outbound calling campaigns efficiently and simultaneously using different types of cloud-hosted auto […]
While setting up a call center, the businesses need to focus on managing both inbound and outbound calls efficiently. The inbound calls are made by a customer or prospect to gather specific information or resolve a specific problem. The outbound calls, on the other hand, are made by a call center agent or salesperson to […]
Almost everyone must have heard it once, that it is cheaper to retain customers than to find a new one. This is true for nearly all organization, no matter what the industry, but most businesses tend to overlook it while planning for the future. Most organizations hardly make an effort to re-engage their customers once […]
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