A typical IT environment demands servers, hardware, licenses, and software installation. Acquiring and maintaining these can be a tedious process that requires a sizable amount of funds, along with extended deployment cycles. The emergence of cloud services has freed the IT/ITES industry from these herculean tasks. Cloud services enable businesses to virtualise IT systems and […]
Time is money. However, many organizations fail to realize this when it comes to the time of their clients. There is no surer way of sending your customers packing away than constantly putting them on hold. Clients might ignore a little faulty service from time to time but they never ever forget that one time […]
The hard truth about Interactive Voice Response (IVR) systems is that customers do not prefer them. Sometimes, all a caller wants is to speak to an agent and get their doubts solved pronto. Though businesses incorporate an IVR system intending to cut down on call centre costs, they end up earning frustrated clients––so much so, […]
Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk of their clientele to competitors. With the rise of technology in the last couple of years, cloud contact center service have also revamped and upgraded their […]
The new normal has changed every industry, and the F&B (Food and Beverage) segment is not an exception. Thanks to social distancing, dining out is not an option anymore. Those who love eating out, unfortunately, have to make do with getting food delivered to their homes. This, of course, has led to an upsurge in […]
The banking industry is an ever-evolving ecosystem. Since this industry deals with sensitive data and involves a huge customer base with varying needs, it is prone to frequent changes. Needless to say, financial firms strive hard to keep themselves up-to-date with the shifting trends and demands of the customers. Moreover, customers often provide information that […]
With so many technologies and services sprouting up these days, it is always important to be updated. Unless your business is always using the newest technology, it will lag behind the competition. One of these updated technologies that can be used, especially by call centers, is the cloud-based auto dialer. Hosted auto dialers are SaaS […]
Hosted PBX (Private Branch Exchange) and SIP (Session Initiation Protocol) Trunking are different solutions but united in bringing a range of exciting features to business communications. If you want to enjoy the benefits of VoIP (Voice over Internet Protocol), the first question you’ll need to ask is whether to opt for hosted PBX or SIP […]
For someone who is a part of a call center in any way, be it an employee or manager, the most important aspect to consider is what the client wants. Then, the question that follows is: are we satisfying these needs? “We all need feedback. That’s how we improve.” These are the words of the […]
This is an era of a constant digital revolution, wherein we strive to break the barriers in the way of seamless communication. And more so during this current pandemic. We have been forced to stay indoors, often deprived of meeting our near and dear ones. Naturally, daily routines have been shattered for many. Patients who […]
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