COVID-19 has forced work-from-home upon the unlikeliest of candidates. Organisations of all sizes, scales, and specifications have adopted completely alien strategies and mediums in a bid to continue running their businesses. In this scenario, one of the most affected players have been startups, and it is they who’d benefit the most from adopting cloud phone […]
With consumer bases scattered across the globe, a local number just doesn’t cut it anymore. Businesses need to have a strong communication network, whether within the city or from Delhi to Dubai—customers should never feel the physical distance. How do you achieve flawless conversations anytime and anywhere? With the use of cloud-based tools, of course. […]
Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionized the way […]
Whether you own a small business or run an established firm, it is a no-brainer that you would want to showcase your professionalism through what you do. And a great way to do so is by deploying the IVR (Interactive Voice Response) technology for your business phone solutions. You must be wondering — how will […]
A potential customer comes across your product and is intrigued. He’s interested in buying it but wants to get more information first. But what happens if he encounters a faulty or poorly designed website? Or if the information provided is unclear? A sense of mistrust begins to build and he possibly forgoes the purchase. This […]
To vote for your favorite contestant, please give a missed call on xx-xx-xxxxxx. Sounds familiar, right? Please give me a missed call when you reach home. Give me a missed call to remind me about groceries. I’m going to bed, wake me up with a missed call. In other words, for every reminder, missed calls […]
The cloud telephony solutions help businesses to set up and run call centers without building and maintaining onsite data centers. The call centers use cloud-hosted interactive voice response (IVR) systems to boost customer service delivery by blending customer self-service and agent-based customer support seamlessly. Likewise, they run multiple outbound calling campaigns efficiently and simultaneously using different types of cloud-hosted auto […]
Here’s how things play out for Jack, your regular customer care agent from a reputed firm: the phone rings, and he drops everything he’s doing to answer. Before he can greet the customer and offer his assistance, the customer starts shouting, “I am done with your company and I want my money back!” In fact, […]
The year 2020 has undergone dramatic changes in the way businesses and teams function. One of the many is the increase in the adoption of a remote working ecosystem. Though not all organisations can successfully operate in a remote environment, in the present reality, a distributed and virtual work set-up is necessary. One often wonders […]
VICIdial* is a sophisticated call center solution that fulfills the contemporary needs for customer services. The communication of your business needs to be uninterrupted and well designed based on the day to day customer data. VICIdial uses the customer data productively. One can customize it as per the needs of the business that lead to […]
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