Businesses generally tend to use a conventional telecom set up to meet their communication needs. They use a classic Public Switched Telephone Network (PSTN), which is a circuit switch network requiring physical connections between two nodes for a call to connect. This is incredibly archaic and is thrusting most modern organisations towards SIP trunking because […]
Change doesn’t knock on the door, it barges in. This COVID-19 pandemic has clearly illustrated the need for businesses to prepare ahead for all unforeseen disasters. The challenge for most businesses is this—nobody can afford such massive upheavals every few years or so. How do you ensure that you are fully prepared for the next […]
If your business journey is a train ride, then the customers are the engineers of the control room. They can keep you on track or derail your way off-course. And all of this depends on the quality of your support service. A seamless experience leads to happy consumers, sure. But more importantly, it leads to […]
A Little About Outbound Calls Despite increasing marketing efforts towards non-intrusive outreach, outbound calling still remains vital for businesses worldwide. According to a study by Brevet, 92% of sales conversions happen over the phone. It’s true—outbound calling has long been a staple tactic for successful organizations. Such calls, also known as ‘cold calls’, are typically used […]
Sometimes clichés are necessary. So here’s one that we live by, the customer is king. Delivering seamless customer experiences is the only way for your brand to stand out and earn a competitive edge. A cloud contact center software is a central touchpoint to engage customers, interact with them, and solve any issues they may […]
We all wear masks to venture anywhere outside these days. Why? To protect ourselves, of course. So, why not extend the same courtesy to our business data? Just as N95 masks offer the best protection against the spread of coronavirus, number masking technology in cloud communication is the superhero for sensitive business data. So, what is Number […]
Outsourcing services have now become the trend for almost all kind of businesses from banking to IT. The availability of workers at a lower cost sounds lucrative to companies, especially those with a large workforce. However, when it comes to call centers, outsourcing has always been a confusing decision. There are both advantages as […]
Over the past many months, as the world has battled a global medical emergency, the changes thrust upon us have not been restricted to any specific sector or aspect of life alone. Business practices and consumer expectations have evolved rather fundamentally and in a very short while. There are two specific aspects to this evolution […]
Time and again businesses have found setting up a contact center software tedious. Contact centers, as the frontline to serve customers round-the-clock, are major touchpoints for organisations. In fact, they are often called ‘cost centers’ in businesses. Their performance is hugely judged by the numbers they show; so the industry is considered highly competitive. The […]
COVID-19 forced work-from-home upon even the most unlikely businesses. Organisations of every size—from early-stage startups to global enterprises—had to abandon traditional ways of working and adopt unfamiliar tools and strategies almost overnight. While the disruption was universal, startups were among the most impacted. Limited budgets, lean teams, remote operations, and growing customer expectations created a […]
On a scale of 1 to 5, how much you would be inclined to refer us to your colleague?
Cut through the noise. Get a free 5-min call with our telecom expert.
Talk to our experts and get personalized recommendations for your call center setup.
