The COVID-19 crisis is exerting tremendous pressure on the healthcare industry. Health workers across the globe are struggling to keep pace with the outbreak and its consequences. Thankfully, telehealth services have come up as a feasible alternative, allowing remote diagnosis and treatment of non-critical patients. There has been a 60-80% spurt in telemedicine appointments since the outbreak […]
CallCenterHosting recently got a review by FinancesOnline, which is one of the leading software directory and review platform for all SaaS and B2B software in different domains. FinancesOnline is a popular platform for SaaS/B2B software and financial product reviews. They provide an extensive base of software reviews in their business software directory well-curated by experts and […]
A cloud phone system is a must-have for every type of business, but particularly for construction businesses. Construction businesses by nature are mainly not office based – sometimes you will need to set up offices on sites, sometimes you will need to be out meeting clients and suppliers; but what you do not need it […]
There can be any number of reasons why you might be looking to switch your VoIP service provider, and the right time depends on your business needs. If you are finding that your phone system simply cannot keep up with your business, or it does not have the features you need to do business effectively […]
Virtual call centers aka virtual contact center have come into the spotlight even more due to Coronavirus, as they provide a flexible alternative to traditional office-based call centers. Virtual call centers are more cost-effective and open up your business to new talented staff based anywhere in the world. As a manager, you might find it […]
SMS marketing is a great way to reach large numbers of your customers with very little effort and spend. SMS marketing is direct and cuts through the masses of emails your customers are receiving every day – and can be a great addition to your marketing plan if used correctly. If your messages are informative […]
The consistent growth of the global auto dialer software market indicates a steady decline in the number of enterprises using manual dialers. Both conventional and modern businesses opt for automatic outbound dialer software to run large scale marketing campaigns efficiently. The auto dialers make call center agents handle more outbound calls by dialing large call lists automatically […]
For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]
With increasing call volume, call drop has turned out to be one of the biggest problems in the call center environment and for various reasons, customers are accessing the customer support inadvertently in a larger number. The final decision making related to a product or a service is getting more and more dependent on a […]
As the businesses continue to focus on efficiency and cost saving, there is a constant monitoring on customer communication tools. Driving more productivity and connecting to more customer remains a key item in this process of efficiency. Auto dialer came as a blessing in this scenario. It saves agent’s timing of dialing a phone number, […]
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