On-premise telephony has been around for years and is common in many businesses. With this type of phone system, there are risks if something were to go wrong. On premise phone system are vulnerable to break downs and unfortunately are costly to fix should something happen to them – so, keeping this phone system may […]
Getting leads is the only way to make your business survive and thrive in the competitive landscape. But it can be a huge struggle, considering that there can be a large number of rivals offering similar products or services at comparable prices. With ample choices, customers have the power to switch between sellers. 61% of […]
As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and this could make or break your relationship with that customer. It is important to have processes in place which can help turn your […]
Cloud PBX can help those in HR and recruitment in several ways, making their working lives easier and allowing them to go about their day to day business no matter what is going on in the world. Cloud PBX allows your phone system to become completely portable, so your staff can work from wherever they […]
GDPR stands for General Data Protection Regulation. It is a new set of rules that are designed to make people have more control over their personal data. The purpose of GDPR is to make the regulatory environment simpler and well aligned with every company’s way of doing business. The idea is to benefit both the […]
A dialer is a software that automates the process of dialing contact numbers. As the productivity of call centers largely depends on the number of calls connected, and a dialer can significantly boost this number. A dialer can help weed out unproductive calls, like missed calls, out of service numbers, answering machines, etc. These limiting […]
When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your […]
The most basic question that comes up while choosing a contact center is, why one should go for a virtual one? Have traditional call centers lost the battle against sophisticated technology or are they really getting obsolete because of lack of innovation. If this is so, then how we survived the customer satisfaction needs so […]
We’ve learned all about predictive dialers and why they are an essential aspect for your business in the previous blog. Now let’s look at the “HOW” associated with predictive dialers. Let’s see how predictive dialers work and what is the process that they follow. Dialers are becoming increasingly popular these days, and the growing hype of customer […]
Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the system. One, cold calls require a lot of time and effort on the agent’s part. Two, several agents are required to connect to thousands of […]
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