In a call centre, there are a lot of tasks going on at the same time. This makes it easy for the employees and managers to get distracted and lose track of time completely. This is why it is important to manage time, especially for a call centre manager. Time management skill is highly desired […]
Have you ever contacted a business and waited in the queue before being connected to an agent? It gets quite boring when you just sit there waiting, isn’t it? But when there is some music, the hold doesn’t feel as much of a wait as it would be without one. As we listen to that […]
When we hear Artificial Intelligence or AI, the first thing that comes in our mind is a machine that can act and think like a human being. But that reality is still far away in the future. Artificial Intelligence really is the ability of a machine to do a particular work on its own and […]
VoIP Phone System or Business Phone System or Hosted Phone System or Cloud PBX doesn’t matter what you call it, it is the backbone of business communication in the current scenario. VoIP phone systems are basically cloud-based communication solutions that allow the business to make or receive calls over the internet, providing an alternate way […]
Unified Communication as a Service or Hosted Private Branch Exchange? This is a question that has been floating amongst the businesses when it comes to choosing a communication solution for the organisation. Both HPBX and UCaaS solutions are often used as communication systems in small businesses as well as large enterprises. And because of their […]
Customer experience is becoming a top priority for businesses these days. Companies have realised the importance of delivering better customer experience to stand out from their competitors. Customer is king and must be treated the same way, as they can make or break the revenue of your business. Customer Experience is the relationship that a […]
Most businesses are adopting a phone system in their organisation. But unlike many who think they know what a business phone system, there is so much more to it! In this blog, we will cover all the different aspects of a business phone system, and provide a complete guide about it so the next time […]
Hosted phones are widely used in customer service, and one such industry is the retail sector. The retail market includes increasing competitors; thus, it is essential to stand out from your competition by simplifying interactions with customers. Retailers need to keep up with customer’s queries and must be available for them all the time. Customers, […]
Many businesses have switched to VoIP from analog phones because of the benefits that the former provides. As we are stepping into 2020, every business is aiming to increase productivity and promote collaboration through enterprise mobility. VoIP technology has simplified, streamlined, and improvised the way business communicates, and it is here to stay, grow, and […]
Doesn’t it feel good to call a company and not have to pay for the call? Aren’t we all more likely to call a free phone number that starts with 0800 or 0808? It’s good to think that the business we reach out to are willing to pay for our time. And that is exactly […]
Omnichannel communication is a way to approach the customer across different communication media while maintaining a seamless experience. It means irrespective of the communication channel, the customer is communicating through the voice calls, chat, email, or social media, the agent can continue the same conversation over different channels. With omnichannel communication, the customer has the […]
Travelling has been on the rise for the past few decades. It has become more of a hobby for many people nowadays. While on the one hand, a greater number of people are willing to travel, on the other hand, the travel and hospitality industry is experiencing a boom! According to Adobe Digital Insights, the […]
CRM or Customer Relation Management offers so much to gain for a business. The biggest benefit of CRM is building a stronger relationship with your new, as well as existing customers. Customer Relation Management (CRM) software can be defined as a tool for businesses to  manage the interactions and relationships with the customers  by saving […]
Voice Over Internet Protocol or VoIP is a communication service that allows the user to make calls using the internet rather than the traditional phone lines. VoIP is significantly cheaper than the traditional PSTN or ISDN lines. VoIP has made international and local calls very feasible, and this is one reason that businesses are opting […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
