2020 is over but some of the challenges that the year brought with itself still loom over us. The pandemic severely impacted several organisations. While some continue to overcome the setback, some were even forced to shut shop. With new norms like social distancing and contactless transactions, organisations world over have been looking for effective […]
Contact centers are an integral component of organisations. They help facilitate seamless communication between the target audience and your business. And considering how important support interactions are, you shouldn’t leave any stone unturned to deliver the best of customer experiences. Callers value contact centers that offer round-the-clock-availability, approachable representatives, and prompt resolutions. Businesses, on the […]
The first experiences your customers have with your business are the deciding factor when it comes to customer retention. Your contact center plays a pivotal role in creating these experiences. When a customer contacts you for the first time, their buyer journey––starting from the greeting till the call is disconnected––reflects the credibility and professionalism of […]
Seamless communication between the moving parts of an organisation plays an important role in defining its success. In the present-day scenario, remote work is not just preferred, it’s vital. With several companies shutting shop due to the pandemic, business owners have begun to consider extended remote work seriously. However, even before the pandemic, there were […]
Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect with your agents. This reads like a typical contact center scene. But what if your agents are not able to handle the volume of calls? In this scenario, your customers might […]
Cloud Contact center Solutions have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement new ways of working and communicating with customers online, and this, in turn, has led to more companies considering alternative methods of communication to continue after […]
After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working model in the long run? To keep employees safe, many companies have implemented a work from home policy—however, these policies were implemented quite quickly for […]
Outbound calls can be a crucial part of your sales strategy, so it’s important to make the most of every single one. As salespeople, we know that customers aren’t always receptive to outbound sales calls. However, there are ways to ease the customer’s reservations and turn a cold call into a productive conversation! To some […]
Effective and out of the box marketing can help businesses build a strong brand image and reach out to a larger number of customers. Businesses, both established and new, strive to create a great brand image and make consistent marketing efforts to establish their growing presence in the business world. Customers may not recognise your […]
Businesses have left no stone unturned to provide uninterrupted services to their customers amid the current pandemic situation. With the majority of the workforce working in a remote environment, it has become cardinal to explore mediums that ensure unified and streamlined communication across a distributed working setup. Though fully-established organisations have the luxury of opting […]
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