Modern customers expect quick responses from businesses. And these expectations have only risen with the proliferation of social media platforms. Customers do not hesitate to switch brands when exposed to poor service. One successful strategy to keep service levels high is by improving your customer response times. Doing so helps you resolve customer queries speedily […]
The hallmarks of ‘good’ customer service are not limited to the binary question of whether the support agents solved a customer query or not. “One-third of consumers say they would consider switching companies after just one instance of bad customer service”. Wonder why? This holistic experience leaves a lasting impression on the customer, and as […]
Businesses today have complex IT needs. Need such as high uptime, various computing services, disaster recovery plans, ensuring regulatory compliance and so much more. While great features facilitate better efficiency and productivity, they also need a robust and reliable system to be able to manage evolving needs and ensure business continuity. This is possible only […]
The COVID-19 pandemic opened Pandora’s Box by introducing multiple challenges, such as social distancing norms and contactless services, to the global business community. These changes took their toll on the existing business structures as they quickly tried to adapt to the new normal without losing their customer base. The initial stages of the lockdown saw […]
UCaaS or Unified Communications as a Service, has emerged as a best-in-class solution that improves communication and collaboration within businesses, thereby optimising processes, driving revenue, and building strong customer relationships. The solution offers immense convenience; thus, businesses are proactively adopting the technology to be able to stay ahead of their competitors. So, what exactly is […]
Modern customers are increasingly pressed for time and expect swift query resolution. While customers would earlier pick up the phone to connect with a brand, the growth of social media and digital channels has meant that customers engage with brands even beyond the traditional nine-to-five workday. Given the need for instant gratification, customers prefer to […]
Technology has evolved over time and so have the risks that surround it. Though businesses have been embracing innovative security approaches, the threat posed by cyber attackers and fraudsters continues to exist. Not just cyber-attacks but data, when exposed to a large number of users, tends to be misused or meddled with. Data security concerns […]
In a world filled with people scrolling, swiping, texting, calling, and downloading on the go, communication tools have become really important for companies to understand and manage consumer expectations. The increasingly dynamic nature of consumer behavior requires more efficient ways for companies to establish and handle communications. This is where CPaaS comes into the picture. […]
Managers are the eyes and ears of a business. They are responsible not just for their team, but for moving the business ahead. With their tight schedules, managers are unable to give real-time feedback constantly to their employees. But, feedback is crucial to improve the workings of a team. So, when managers are too busy, […]
Cloud communications have significantly disrupted the traditional ways of transmitting, collecting and processing data. They are now ushering in a seamless and quicker method of disseminating both public and private messages. Private sectors have already begun to adopt these services en masse. Could your local or national government be next? The government sector, seeing the […]
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