Page 17 – Blog

What are Free Phone Numbers and Why Your Small Business Can’t Live Without One

Business communication system have come a long way since their introduction. From simple letters to magazine-like catalogues, phones, and then online communications—interacting with organizations has become easier over the past few decades. This accessibility can be attributed to the technological advancements in communication systems. With each successive iteration, these systems are improving performance, decreasing prices, […]

Driving Exceptional Customer Service through Video Calling!

The relationship between brands and customers has evolved rapidly over the past few years. With this new digital era, the introduction of social media, as well as improving communication technology, has brought the entire world much closer. This is also reflected in the dynamics between customers and companies. Businesses today are constantly on the lookout […]

How Cloud Communication Can Help the Shipping Industry

The shipping and delivery industry has seen a boom in recent times, particularly during the COVID-19 pandemic. Global national lockdowns gave way to the rise of online shopping—for both large and small businesses. The demand spurt can be linked to businesses that are offering discounted and next-day delivery services to stay ahead of the competition. […]

Dissecting an Effective SaaS Omnichannel Lead Acquisition Strategy

Leads are the starting point for any business setup, and the number and growth of these leads translate directly into the operation’s success. In simple terms, more qualified leads = more sales. The importance of lead generation and nurturing for business success is evident from the necessity of the ‘door-to-door’ salesmen, who relied on their […]

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11 Ways to Integrate a Virtual Phone Number System into your E-Commerce Business

As the e-commerce industry flourishes, e-retail revenues are expected to rise to a figure as steep as 5.4 trillion US dollars in the year 2022. Although presently Indian businesses use centralized virtual numbers for managing huge volumes of incoming calls, now there are providers that also help businesses procure Indian virtual numbers. Even today, a phone call continues to […]

why data privacy matters to your business

Data Privacy: Why It Matters for Your Consumers, Your Business, and Your Brand

Most casual users of the Internet and social media are increasingly concerned about protecting their personal data and privacy. There are news stories abound on data leaks and data hacks regularly, causing netizens concern. And rightly so, since sharing personal data while shopping or often visiting e-commerce websites has become imperative. Not just that, most […]

The Rise of Customer Support During the COVID-19 Pandemic

The year 2020 will surely go down in history as one of the most eventful years of the 21st century, courtesy of the COVID-19 pandemic and the ensuing lockdown. The virus led to the breakdown of existing systems and structures for new world order. New protocols were introduced to contain the virus and counter the […]

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5 Calls Made Easy with Interactive Voice Response or IVR

The meaning of Interactive voice response or IVR is an automated system that interacts with the caller. The caller hears the IVR system menu, presses keys on the phone as prompted by the IVR, and the system responds appropriately. On the basis of the responses provided by the caller, the IVR either provides the required […]

DRaaS and CCaaS help keep your businesses running through difficult times

How DRaaS and CCaaS help Keep Businesses Running Through Difficult Times

Most businesses understand how crucial customer communication is. Without consistent and meaningful communication, you can’t deliver outstanding service or even successfully sell your products and services to prospective customers. Staying in touch with your audience becomes all the more critical during times of crisis. After all, how do you update clients about delivery delays, inventory […]

how to create prime day hype with cloud communications

How your Business can Launch their ‘Prime Day’ with Cloud Communications

Everyone knows about Prime Day, and how the company builds it up and even how much the customers anticipate it. Large businesses like Amazon have big budgets and marketing spend to be able to spread their offers and messages worldwide, but can small businesses create the same hype? Yes. With cloud communications, businesses of any […]