51 Customer Service Thoughts To Inspire You and Your Team

51 Customer Service Quotes That Will Inspire You and Your Team

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Every business aspires to deliver seamless customer experiences. However, it isn't always possible to strike the right balance between business needs and goals. It is always…
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Automatic Speech Recognition For Contact Centre Solutions

Automatic Speech Recognition: The Next Step In Contact Centre Solutions

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Technology is ever-evolving, and every few days, there’s the next big thing that’s making waves. Contact centre technology, too, has discovered its game-changer––Automatic…
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Expert Opinion Interview With Jeff Sheehan

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

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Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…
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Cloud-Enabled WFH Post CoVID-19

5 Ways You Can Implement Cloud-Enabled WFH Post COVID-19

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After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working…
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Social Media Channels For Customer Service

A 2021 Guide to Winning at Social Media Customer Service

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Back in the day, customer service began with exchanging messages through posts. Then came telephones––users could contact the companies at specified working hours to get…
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Tips To Win Customers During Outbound Calls

Some Fantastic Tips to Win Customers During Outbound Calls

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Outbound calls can be a crucial part of your sales strategy, so it’s important to make the most of every single one. As salespeople, we know that customers aren’t always…
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