51 Customer Service Thoughts To Inspire You and Your Team

51 Customer Service Quotes That Will Inspire You and Your Team

Every business aspires to deliver seamless customer experiences. However, it isn't always possible to strike the right balance between business needs and goals. It is always…
Automatic Speech Recognition For Contact Centre Solutions

Automatic Speech Recognition: The Next Step In Contact Centre Solutions

Technology is ever-evolving, and every few days, there’s the next big thing that’s making waves. Contact centre technology, too, has discovered its game-changer––Automatic…
Expert Opinion Interview With Jeff Sheehan

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…
Cloud-Enabled WFH Post CoVID-19

5 Ways You Can Implement Cloud-Enabled WFH Post COVID-19

After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working…
Social Media Channels For Customer Service

A 2021 Guide to Winning at Social Media Customer Service

Back in the day, customer service began with exchanging messages through posts. Then came telephones––users could contact the companies at specified working hours to get…
Tips To Win Customers During Outbound Calls

Some Fantastic Tips to Win Customers During Outbound Calls

Outbound calls can be a crucial part of your sales strategy, so it’s important to make the most of every single one. As salespeople, we know that customers aren’t always…