
51 Customer Service Quotes That Will Inspire You and Your Team
Every business aspires to deliver seamless customer experiences. However, it isn't always possible to strike the right balance between business needs and goals.
It is always…

Automatic Speech Recognition: The Next Step In Contact Centre Solutions
Technology is ever-evolving, and every few days, there’s the next big thing that’s making waves. Contact centre technology, too, has discovered its game-changer––Automatic…

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan
Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…

5 Ways You Can Implement Cloud-Enabled WFH Post COVID-19
After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working…

A 2021 Guide to Winning at Social Media Customer Service
Back in the day, customer service began with exchanging messages through posts. Then came telephones––users could contact the companies at specified working hours to get…

Some Fantastic Tips to Win Customers During Outbound Calls
Outbound calls can be a crucial part of your sales strategy, so it’s important to make the most of every single one. As salespeople, we know that customers aren’t always…