Benefits of integrating your hosted phone system with CRM

9 Benefits of Integrating CRM With Hosted Phone System

CRM or Customer Relation Management offers so much to gain for a business. The biggest benefit of CRM is building a stronger relationship with your new, as well as existing…
hosted vs on-premise phone system.

Hosted vs. On-premise Phone System: What To Choose?

The introduction of VoIP has changed the way businesses communicate. Statistics suggest small businesses that have switched to VoIP save 40% on local calls and 90% on international…
How to improve the productivity of your call centre.

10 Ways To Improve Team Productivity At Your Call Centre [Infographic]

The performance of your call centre directly depends on the performance of your team. A productive team works effectively to reach the company’s goal. We already know…
Important VoIP Statistics that you should know.

25 Important VoIP Statistics You Need to Know

Voice Over Internet Protocol or VoIP is a communication service that allows the user to make calls using the internet rather than the traditional phone lines. VoIP is significantly…
Benefits of an inbound call centre.

5 Industries That Will Benefit From Inbound Contact Centres

Your top priority should be customer satisfaction if you want to make your business successful. Delivering good customer satisfaction continuously helps you to turn your…
Why Unified Communication is important.

Here is Why Unified Communication Important Today

A good customer service does increase the sales of a business. Hence, the customer needs a medium through which he can communicate with the business organisation. Gone…