Page 30 – Blog

7 Benefits of Softphones

Consider this: a customer repeatedly tries to contact a business representative, only to find that they are unavailable. This customer, a UK resident, has been trying to reach an agent in Los Angeles. Owing to the difference in time zones, the representative is unable to attend to the customer. Although the brand has maintained a […]

co browsing for better customer interactions

What is Co-Browsing? Is It Something You Need For Better Customer Interactions?

How easy would customer support be if you could be on the same page as the customer, literally? Imagine, you’d be able to guide them to a solution while seeing the exact problem. What once seemed like a dream too good to be true is now absolutely possible. So, what is co-browsing? In the literal […]

5 Benefits of Hosted Contact Center For BFSI Businesses

The State of Global Customer Service Report by Microsoft has some interesting statistics on customer experience: 58% of consumers consider customer service as a leading factor affecting the choice of a brand. 61% of consumers stopped transacting with a brand after an unsatisfactory service experience. 59% of consumers expect better customer support than they did a year ago. […]

How Free Phone Number Is Secure?

Undeniably, the current business scenario would come to a complete standstill if it wasn’t for the telephones. Phone lines have widespread uses that include connecting your employees, knitting your target audience with your brand, and vice versa. This being the situation, your business would take a back seat if you were to overlook phone lines. […]

Map of India indicating a unified audience for election campaigns

Election Campaigns Revolutionised: The Cloud Telephony Way

India is a country of plurality. We are home to not only diverse cultures or languages but a multitude of political identities as well. The sheer number of political parties that exist within the country reflect the same. Our dance with democracy or elections is never too far away. General elections give way to state […]

Unified Communication In The Retail Market: Case Studies

The retail industry was one of the worst-hit during the COVID-19 pandemic. With stringent social distancing and lockdown regulations, brick-and-mortar stores were struggling to equip themselves for such a huge transition––going contactless. Several retailers have been focusing on maintaining an online presence. However, solely depending on one medium of communication is a challenge. Retailers need […]

how npo can benefit from cloud telephony

How Not-for-Profit Organisations can Benefit from Cloud Telephony?

Not-for-profit organisations often take part in a range of activities, dealing with lots of different customer bases—from businesses to supporting people in the community. Therefore, it is important that they have a strong and reliable communication system. Of course, the cost is a big factor for NPOs since they aim to use as much of […]

easter offers for customers with cloud communications

6 Egg-cellent Ways To Promote Easter Using The Cloud

Festivals play an important role in bringing together customers and building strong relationships. Seasonal marketing, an umbrella term used to describe this endeavour, attracts consumers and boosts business sales. One can easily say, holidays and celebrations are always great motivators to spend more. And most businesses will leave no stone unturned to grab attention. According […]

5 ways predictive analytics is improving customer experiences

5 Ways Transcript Analytics on Voice Calls can Enhance Contact Center Operations

Happy customers are the mainstay of success for all types of businesses. All one needs to do is understand their expectations and be proactive. Listen closely to look for opportunities and pay attention to everything a customer says. Thankfully, gathering loads of insights with your contact center operations is not a tough task at all, […]

ucaas can turn remote workforce to long term customer success

6 Ways UCaaS Can Transform your Remote Workforce for Long Term Success

According to the Office for National Statistics, almost 1.7 million people in the UK work from home. This amounts to approximately 5% of the 32.6 million working population. The report also states that 8.7 million people have worked from home at some point in time. Though several companies are still getting accustomed to the shift […]